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Processing Administrator Key Accounts job in Birmingham

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Job Ref:  1618089
Employer:  Tyco
Country:  United Kingdom
City:  Birmingham
Post Code:  B12
06/10/2016 22:11
Job title: Processing Administrator – Key Accounts

Reporting to: Processing Team Leader – Key Accounts

Line reports: N/A

Job summary:

 To process requests received from the field for order processing and invoicing activity across relevant operational area relating to Key Account Customers
 To provide an effective and efficient Key Account Customer order acceptance and invoicing process to support the business unit(s)
 To ensure compliance and relevant financial controls arising from the order acceptance and invoicing activity
 Interaction with Field Sales/Account Management and Operational teams and OTC leaders
 Accountable for delivering and maintaining quality, accuracy and improving customer satisfaction through process improvements for Key Account Customers to meet particular order and invoicing requirements

 Target turnaround times for order acceptance and invoicing
 Review & maintain high level of quality and effectiveness of order acceptance process
 Ensure accuracy of information to facilitate Operations and invoicing functions post order acceptance
 Queries relating to invoices due to errors and completeness
 Level of credits against invoice volumes

 Functional, Operational Area of Tyco Installation & Services

Stake Holders
 Key contacts:
Sales Consultants/Managers; Key Account Managers; National Account Project teams; Account Directors; Collections Manager; General Managers; Operational Management; OTC Management

Key Accountabilities

 Responsible for the daily timely and accurate and effective processing, of customer orders and invoicing/credit requests received from Field Sales and Operations and Cash Collections Teams
 To review completeness of information provided from Field Sales/Account Management and Operations Personnel and provide feedback to improve quality and address with team leaders and management persistent failures
 To provide customer satisfaction through the participation in an efficient and responsive processing environment
 To foster effective working relationships with Sales and Key Account Management Teams and Operations Management in the branches.
 To undertake sales development training to continuously improve the delivery of results.
 To ensure the Tyco brand is actively promoted to customers at all time. Timely and accurate processing of invoicing requests from branch operations
 Provide feedback to branch operation managers where requests cannot be processed
 Ensure correct set up of installation billing for close outs with respect to signalling connections
 Ensure Tyco financial and customer imposed deadlines are met
 To develop best practice to the order acceptance and invoicing process so that queries, errors and omissions are minimised
 Ensure presentation of installation and service invoices is appropriate to the customer requirements and sufficient detail is supplied to facilitate payment Providing regular feedback to Sales, Key Account Management and Operations Management on development of processes and status of orders and Invoicing/Credit backlogs
 Undertake customer visits with Key Account Management to address SLA’s and customer requirements to ensure compliance
 To maintain responsibilities for compliance with regulatory requirements
 Interact with the Key Account Collections and Operational Teams to identify improvements to processes and assist in customer dispute resolution to create solutions to upstream failures
 Health & Safety and company issued communications
 Maintains effectiveness of systems with streamlined and optimised processes and solutions to ensure performance levels are sustained
 Continually update knowledge of internal and external OTC solutions to come up with best practice for the business

Person Specification
 Strong mentality and adaptability, to be able to make fast and good decisions
 High level of competency in communication and interpersonal skills
 Self motivated, enthusiastic and inspirational, able to bring a sense of urgency to situations and to demonstrate an active approach
 Ability to work in effective teams and work under pressure within deadlines
 Learning/Change Agility: eagerness to continuously review delivery of services to ensure delivery is always optimum.
 Develops trust in others – smooth relationships, helps and advises others
 A strong negotiator, able to influence and persuades others
 Embraces technology and its advantages and helps shapes efficiencies through technological enhancements
 A positive person, who looks for opportunity to achieve

Competencies (Leadership Essentials)

 Customer focus
 Excellent communications skills at all levels
 Drive for results
 Functional/Technical skills
 Problem Solving
 Action Orientated
 Managing & Measuring Work
 Priority setting


Experience in working on strategic/key customers in a processing or accounts environment
 Strategic experience within an OTC role in a large scale multi-site organization
 Experience to working in a dynamic organization and environment
 Demonstrates a successful track record of achievements in an OTC function in a global organization
 Organisational understanding and business awareness
 Experience within a busy environment where deadlines are critical


 Various ERP systems (Mentor/JDE/SUN/SAP/Sage)
 PC literacy – working knowledge or Microsoft Office Products
 Customer commercial requirements and how to implement them within Tyco
 OTC Tools; E-invoicing , CRM tools
 Culture habits


 Higher level education or equivalent finance business qualification in relevant environment
 Process development/enhancement background
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