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Collector II - UCP job in Indianapolis

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Job Ref:  1619192
Employer:  Tyco
Country:  United States
County/State:  Indiana
City:  Indianapolis
06/10/2016 22:11
Summary: The Unclaimed Property Team is responsible for credits that have been on the account for over one year. The function of this role is to identify and resolve the credits. The Unclaimed Property team is a fast-paced, team-focused, dynamic environment where attention to detail, analytical and strong communication skills are essential.

Primary Job Responsibilities:
  • Unclaimed credits must be resolved on a monthly basis with the ability to achieve goals and deadlines
  • Monitor, review and assign the Unclaimed Property to Escheatment to ensure a satisfactory resolution in attempting to get the owner of the Unclaimed Property (e.g. internal company contacts, contact owner or agent by phone, email, search letter or the final due diligence letter)
  • Ensure that the Unclaimed Property is properly documented from the research
  • Ensure all Unclaimed Property is in compliance with the due diligence and escheatment processes
  • Ensure that all regulatory filings are made in compliance with each states requirements
  • Ensure that all appropriate documents are scanned to the appropriate location
  • Research accounts with the ability to skip trace and reconcile ledgers
  • Researching and collapsing all credits
  • Work with others involved in key function areas (accounts payable, collections, payroll, etc.) whose responsibilities touch and concern unclaimed property
    Other Job Responsibilities:
  • Resolving Refund checks that have been Returned, Voided or are Outstanding
  • Processing Credit Card Payments
  • Identify, research and document potential unclaimed property
  • All other duties as assigned or requested

Associates Degree (preferred) and/or equivalent years of successful work experience in collections environment

2 years of accounting and escheatment experience
Minimum 2-3 years progressive related business experience with Unclaimed Property experience in a B2B environment
Extensive research and skip tracing skills
Excellent written and verbal communication skills
Strong analytical skills and attention to detail
Demonstrated Project Management experience with strong attention to detail
Flexibility to adapt and able to manage multiple assignments while working independently
Strong interpersonal skills and ability to work across multiple business functions
Ability to get your "hands dirty", has a strong work ethic, and excels in a fast-paced environment

Intermediate – advanced computer knowledge (Microsoft Excel, Word, GetPaid, Carms, CBS, Admin, and Compass, Access)
Ability to draft professional written communications
Excellent oral and written communication skills
Strong customer service aptitude/customer retention skills and organizational skills
Ability to be self-directed toward achievement of goals
Ability to multi-task and work independently
Strong attention to detail
Knowledge of principles and processes for providing customer and personal services. This includes meeting quality standards for services and evaluation of customer satisfaction
The ability to add, subtract, multiply, or divide quickly and correctly
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
Developing constructive and cooperative working relationships with others, and maintaining them over time
Job requires being reliable in fulfilling obligations within a work environment with limited flexibility
Proven ability to take initiative and work independently while remaining a good team player
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