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Collector III - Bankruptcy/Recovery job in Indianapolis

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Job Ref:  1619194
Employer:  Tyco
Country:  United States
County/State:  Indiana
City:  Indianapolis
06/10/2016 22:11
Summary: The Collector III – Bankruptcy and Recovery rep will obtain and complete appropriate documents to set up a bankruptcy file, review schedules, plans and intentions filed by the debtor, monitor and review payments applied to accounts, refer files to outside council to protect the assets of the company, and respond to inquiry requests from courts and attorneys.

Primary Job Responsibilities:
  • Prepare and File Proof of Claims
  • Review debtors schedules, plan and intentions
  • Keep detailed and accurate records on all weekly updates for all accounts
  • Conduct research on bankruptcy matters to assist outside council
  • Monitor and review bankruptcy payments
  • Pulls all backup for attorneys and 3 rd party collections in timely matter
  • Respond to court or attorney inquiries
  • Conduct discharge audit for completed files
  • Set up payment plans on negotiated agreed orders
  • Approve account settlements within realm of authority
  • Reviews and updates the status of all assigned accounts in a timely and accurate fashion
  • Coordinates with our attorneys and 3 rd party collections to maximize efficiency and timeliness of resolutions through completed bankruptcy and recovers plans
  • Follow up with outside collections agency on payment arrangements/broken promises from customers
  • Identify 3 rd party collection accounts and submit to outside collections to work on biweekly/monthly
  • Maintain member account and payment information and research and resolve inquiries as they arise from 3 rd party collection agency
  • File small claims and work with attorneys to obtain judgements
  • Resolve complex accounts/situations with limited guidance
  • Train new hires and peers in all phases of the bankruptcy and recovery process and act as a knowledge resource in the department
  • Work with others involved in key function areas (accounts payable, collections, etc.) whose responsibilities touch and concern unclaimed property
  • Maintain bankruptcy and recovery email box and insure all emails are responded to within 24-48 hours
  • All other duties as assigned or requested

Associates Degree (preferred) and/or equivalent years of successful work experience in bankruptcy and recovery in collections environment.

Three to five years collections experience required, plus three or more years bankruptcy and recovery experience required
Paralegal knowledge preferred.
Has superb analytical skills and thinks creatively
Is organized and able to prioritize assignments effectively
Has excellent interpersonal skills and is able to communicate effectively with clients and colleagues
Knowledge of bankruptcy laws as it pertains to all bankruptcy chapters
Thorough knowledge of the Fair Debt Collections Practices Act and state collection laws
Ability to review and research information using multiple software systems
Ability to meet department standards with regard to job knowledge, quality, efficiency, initiative, team work, customer service and overall job performance
Must meet department absentee and punctuality standards.
Ability to perform and maintain all duties of a Bankruptcy Analyst
Demonstrated Project Management experience with strong attention to detail
Flexibility to adapt and able to manage multiple assignments while working independently
Strong interpersonal skills and ability to work across multiple business functions
Ability to get your "hands dirty", has a strong work ethic, and excels in a fast-paced environment

Intermediate – advanced computer knowledge (Microsoft Excel, Word, GetPaid, Carms, CBS, Admin, and Compass, Access)
Ability to draft professional written communications
Excellent oral and written communication skills
Strong customer service aptitude/customer retention skills and organizational skills
Ability to be self-directed toward achievement of goals
Ability to multi-task and work independently
Strong attention to detail
Knowledge of principles and processes for providing customer and personal services. This includes meeting quality standards for services and evaluation of customer satisfaction
The ability to add, subtract, multiply, or divide quickly and correctly
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
Developing constructive and cooperative working relationships with others, and maintaining them over time
Job requires being reliable in fulfilling obligations within a work environment with limited flexibility
Proven ability to take initiative and work independently while remaining a good team player
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