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Customer Service Representative job in Hamilton

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Job Ref:  71c80302
Employer:  Direct Solutions - Canada
Country:  Canada
County/State:  Ontario
City:  Hamilton
06/10/2016 23:18
Job Description:

Eagle Eye Inc. creates promotional campaigns that turn unknown brands into well-known names for maximum market saturation in a short period of time. As a third-party marketing company, we create lasting connections between the brands we represent and the public by conducting face-to-face events. We are looking for a customer-oriented service representative to act as a liaison, provide product information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction. ResponsibilitiesIdentify and assess customers' needs to achieve satisfactionPerform product demonstrationsBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/team sales targetsHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionAttend daily meetingsTake the extra mile to engage customers RequirementsProven customer support experienceTrack record of over-achieving quotaCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritise, and manage time effectivelyHigh school degreeReliable transportation required DetailsExceptional earning potentialFull time, 5-6 days a weekFull training and supportFun working environmentImmediate start
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