Overview: This is an excellent opportunity to join a BC government services organization located in Kelowna. As a Technical Support Analyst, you will serve as the initial point of Tier 1 & 2 support to users experiencing software and hardware technical issues. You will be supporting 60 users. 40 in the main downtown location and 10 in each of the 2 remote offices a short drive away. You will be based in the main downtown office and spend one afternoon a week in each of the remote locations. You will be also be supporting 60 machines in training and resource centers. In order to perform your job effectively, you should be familiar with common Windows PC hardware and application software; network systems; printers; troubleshooting and providing recommendations to address long term re-occurring technical issues; as well as resolving and escalating tickets as required. You will also be supporting 1 VMware server in each location that functions as a domain controller and a file server. The main data center is based in the Vancouver area. You will also be called upon to work with other remote team members to support the objectives and deliverables of the Infrastructure and Development departments. And, you would be working on local infrastructure projects like installing Deepfreeze on all training and resource computers and other projects The work environment is laid back. There is very little staff turnover and the average tenure of the staff is 15 years. This is an employee position with excellent government benefits (including 5 weeks' vacation to start) and the BC Government pension plan. Responsibilities: Field both local and remote non-technical user support calls Support 2 other small offices in the Okanagan, including onsite support Document technical issues and enter-them into a ticketing system Trouble shoot issues with Windows based client machines, Networking, Active Directory, storage, windows applications and custom application support Provide desk-side support to users when required Document issue resolution for inclusion in the trouble shooting knowledge base Participate in special IT projects; software upgrades, hardware upgrades Skill and Experience Requirements Bachelor degree or certificate in computer related discipline or the equivalent experience 3+ year's hands-on experience in providing excellent customer service and technical support on a high volume User Technical Support Desk. Experience in supporting Windows OS, Windows Desktops, Microsoft Office Suite, Oracle Applications and Linux Servers. Experience administering, maintaining, and troubleshooting a dynamic range of IT hardware and software infrastructure; their infrastructure includes Active Directory, DNS, DFS, VPN, firewalls and network. Proven ability to investigate and analyze information to create solutions to technical problems. Extensive experience in tracking and documenting issues via a Helpdesk system. Excellent time management and attention to detail making you skilled at working under presume to meet deadlines and changing priorities. Excellent verbal and written communication skills. Assets would include: Experience working within a government based organization or service provider OTHER INFORMATION: Candidates with Canadian Citizenship or Canadian Permanent Residency status are preferred. Relocation assistance is not available. This is a full-time employee position, Contractors will not be considered at this time. Apply now! NA All applications are treated confidentially. We will not disclose your name or send your resume to any client without first discussing the opportunity with you. No fee will be charged to any individual seeking or obtaining employment through our company.