|Job Ref:||204753060||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||City:||Maidenhead||Address:||Post Code:||SL6||Salary:||£23000 - £25000/annum||Post Date:||07/10/2016 03:50|
Application Support Consultant |
£22,000 to £25,000 + execellent benefits
Are you a strong technical support professional seeking a new challenge and a step into Application Support? We want to hear from you?
About the role
We are seeking an ambitious and motivated Application Support Consultant to assist with the ongoing support, management, improvement, development and evaluation of recruitment and payroll based application systems / software for Capita's recruitment hub.
As a consultant, you will take ownership of 1st and 2nd line enquires and issues. You will also manage relationships between the customers, service desk teams and software suppliers. And finally you will be able to work with new and exciting projects, from roll outs, updates, implementing new applications, improvements or additional functionality.
The software and applications you will be supporting on include (in order of precedence): Peoplefluent RMS/VMS, Tempest SAFE, Fieldglass, Red Rabbit, Avature, Dynamics and Lumesse Talentlink.
About Capita | Resourcing
Capita Resourcing is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 75,000 staff across the UK, Europe, South Africa and India.
We are a strategic resourcing business. Our teams work across the UK commercial, regulated and government sectors - shaping individually tailored solutions in permanent and contingent workforce recruitment.
We place collaboration at the heart of every relationship, fostering genuine partnerships which develop the maturity and impact of resourcing activity. Our ultimate goal is to align talent acquisition strategies directly with strategic business goals.
What you will do:
Contribute to new application projects, delivering into the Project Implementation Design, Technical Design and Build, overseeing 3rd party provider delivery to timescales and specification and management of issues identified for 3rd party supplier.
Release management: Responsible for thorough testing of upgrades, upgrade test scripts, understanding new release functionality and the benefits of this to individual accounts and ensure this is communicated and made available to ensure the business are using the technology to its fullest potential.
Provide 1st line and 2nd line on site telephone & email support for the application software, taking the time to understand each account and their use of their systems so improvements can be recommended to improve the perception and functionality of the system.
Proactively contribute to the technology roadmap of Capita Managed Services, collaborating effectively with others and contributes to a positive team spirit.
Prioritise your own workload and the ability to manage your time and diary effectively, tracking and monitoring all work with time recorded within the CRM solution.
Ensure that issues, system failures and business critical items are escalated promptly and appropriately with suppliers and Capita stakeholders
Manage and liaise with 3rd party suppliers on resolving and escalation of support and project requirements/issues within agreed SLA/KPI's. Minutes should be taken and timescales allocated at each session.
Your experience will include:
A broad appreciation of IT infrastructure and applications, including managing system improvement projects
Experience of working with both Internal/External customers, with the ability to ability to follow set processes and procedures
Strong MS Office Skills
Strong organisational and communication (written and verbal) skills, with exposure to creating and maintaining documentation
Knowledge of any Applicant Tracking system or Vendor Management System, Payroll knowledge/Payroll Applications would be ideal.
SQL knowledge preferred but not essential as training can be provided
What's in it for you?
At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, discretionary quarterly bonuses, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.
What we hope you will do next
Help us find out more about you by completing our short application process - click apply now.
Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us