|Job Ref:||204752045||Employer:||cv-library.co.uk||Job Type:||Contract||Country:||United Kingdom||County/State:||Oxfordshire||City:||Bicester||Address:||Salary:||£400/day||Post Date:||07/10/2016 03:50|
HP Service Manager Implementation Support|
Rate: £400 per day
Duration: 3 Months
Our client has an urgent need for a HP Service Manager to Implement a service management solution to manage and control the logistics and the information systems (IS) service delivery processes.
This is a hands-on/technical consultancy role to develop the solution.
• Technical Design
• Configuration and Customisation of the applications and components
• Develop KPI reporting dashboard using IBM Cognos
• Training and Technical Support
Minimum Qualification/Education Level:
• Technical Expert in the implementation of HP Service Manager 9.x solution into complex, multi-layered business environments.
• Experience in configuration and customization of the HP Service Manager Applications and Components including the Service Desk, Incident Management, Problem Management, Request Management, Change Management, Configuration Management, Knowledge Management and Service Level Management.
• Develop reports using IBM Cognos and strong knowledge of SQL.
• Possess or be able to obtain a UK BPSS clearance but ideally SC Cleared