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HP Service Manager Implementation Support job in Bicester

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Job Ref:  204752045
Employer:  cv-library.co.uk
Job Type:  Contract
Country:  United Kingdom
County/State:  Oxfordshire
City:  Bicester
Salary:  £400/day
07/10/2016 03:50
HP Service Manager Implementation Support
Location: Bicester
Rate: £400 per day
Duration: 3 Months

Our client has an urgent need for a HP Service Manager to Implement a service management solution to manage and control the logistics and the information systems (IS) service delivery processes.

This is a hands-on/technical consultancy role to develop the solution.

• Technical Design
• Configuration and Customisation of the applications and components
• Develop KPI reporting dashboard using IBM Cognos
• Deployment
• Training and Technical Support

Minimum Qualification/Education Level:
• Technical Expert in the implementation of HP Service Manager 9.x solution into complex, multi-layered business environments.
• Experience in configuration and customization of the HP Service Manager Applications and Components including the Service Desk, Incident Management, Problem Management, Request Management, Change Management, Configuration Management, Knowledge Management and Service Level Management.
• Develop reports using IBM Cognos and strong knowledge of SQL.
• Possess or be able to obtain a UK BPSS clearance but ideally SC Cleared
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