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Senior 1st/2nd Line Support Engineer job in Cambridge

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Job Ref:  204749091
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Cambridge
Salary:  £24000 - £29000/annum Bonus, Pension, PMI, Health Insuranc
07/10/2016 03:52
An exciting opportunity has arisen at my global clients office in Cambridge for an experienced Senior 1st/2nd Line IS Support Engineer to join them.

The candidate will be part of the organisations infrastructure team and will be expected to support users on a wide range of infrastructure technologies including Windows/Linux desktops, Windows servers, Microsoft Exchange, Cisco Networking and others. This role is an exciting opportunity for an experienced professional seeking a new challenge. The role would suit an enthusiastic, motivated individual with good communication and customer focus skills. Candidates that have worked in R&D environments would be preferred.


* PC desktop Support, all aspects of building and supporting primarily Windows desktops but willing to learn Linux (Fedora/Ubuntu)
* Support to all hardware on site, including replacing parts
* Escalating issues to 3rd line support with proper technical troubleshooting
* Network port configuration on Cisco switches.
* Cisco Wi-Fi support
* Administration of various security and access tools.
* Printer support
* Microsoft Exchange 2013 administration
* Create and maintain Infrastructure documentation.
* Contribute to IS projects, rollouts/upgrades
* Maintaining Cisco phone system.


* Degree (BSC Hons) or equivalent & relevant experience in a similar role


Essential -

* Customer service orientated
* Awareness for IT security and all its implications
* Logical troubleshooting
* Good IT/Engineering degree
* Excellent written/verbal communications.
* Logical and highly organised
* ITIL aware and willing to follow and improve processes
* Quick learner
* Knowledge of at least one scripting or programming language
* Understanding of more than one operating system
* Understanding of TCP/IP networking

Advantage -

* Virtual computing VMware/Virtual box
* Enterprise storage.
* IT Industry certifications (Microsoft/Cisco/Red Hat)
* Firewalls
* Web servers


* Minimum 5 years of Infrastructure support experience
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