|Job Ref:||204753341||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||City:||Maidenhead||Address:||Salary:||£18000 - £22000/annum||Post Date:||07/10/2016 03:53|
Application Support Superuser |
£18,000 to £22,000 & Benefits
Are you enthusiastic about a career in Technical Support?
We want to hear from you.
About the role
We are seeking an ambitious and motivated Application Support Superuser to assist with the ongoing support, management, improvement, development and evaluation of recruitment and payroll based application systems / software for Capita's recruitment hub.
As a Superuser you will take ownership of 1st line enquires and issues and work closely with your Application Management team, ensuring that end users are well equipped to extract the maximum potentially out of the technology on hand.
Key focus will be on building and managing relationships with the users, whilst also collaborating with other external service desk teams and the software suppliers themselves. The software and applications you will be supporting on include (in order of precedence): Peoplefluent RMS/VMS, Tempest SAFE, Fieldglass, Red Rabbit, Avature, Dynamics and Lumesse Talentlink.
In this position we would expect you to develop quickly, getting involved in lots of new and exciting projects, from roll outs, updates, implementing new applications, improvements or additional functionality. In time you would be heading towards a promotion to become an Application Support Consultant.
About Capita | Resourcing
Capita Resourcing is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 75,000 staff across the UK, Europe, South Africa and India.
We are a strategic resourcing business. Our teams work across the UK commercial, regulated and government sectors - shaping individually tailored solutions in permanent and contingent workforce recruitment.
We place collaboration at the heart of every relationship, fostering genuine partnerships which develop the maturity and impact of resourcing activity. Our ultimate goal is to align talent acquisition strategies directly with strategic business goals.
What you will do:
Provide 1st line support on-site, via telephone, and on email for the application software, tracking and monitoring all work with time recorded within the CRM solution.
Attend all 3rd party supplier demonstrations on enhancements to the software for new releases and interpret the business impact & opportunities
Ensure new functionality is adopted by your account to improve your accounts processes and perception of the system, ensuring new & existing users within the team are trained to use the system to its optimum functionality.
Coordinate and sign off all Change Management ensuring it meets best practise and works alongside the technology roadmap,
Work with the PMO and be responsible for the Project work stream deliverables.
Release management: Responsible for thorough testing of upgrades, update test scripts, understanding new release functionality and the benefits of this to individual accounts and ensure this is communicated and made available to ensure the business are using the technology to its fullest potential.
Your experience will include:
Experience of providing 1st line support to internal or external customers
Strong MS Office Skills
Strong organisational and communication (written and verbal) skills
Able to follow set processes and procedures
Knowledge of any Applicant Tracking system or Vendor Management System ideal.
Understanding of / previous experience within a recruitment / HR function ideal.
What's in it for you?
At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, discretionary quarterly bonuses, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.
What we hope you will do next
Help us find out more about you by completing our short application process - click apply now.
Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
Listen | Create | Deliver
Follow Capita on twitter @capitacareers
Follow Capita on facebook @careersatcapita
Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us