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Junior Support Engineer job in Kinross

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Job Ref:  204748719
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Kinross
Post Code:  KY13
Salary:  £16000 - £20000/annum
07/10/2016 03:54
This is an opportunity to kick start your career in IT, as my client is offering a junior role, with a very clear career plan, that will see you progress both technically and professionally.

My client requires someone to support their niche application products, so full training will be provided with regards to developing/ learning the skills required to support their application environment.

The ideal candidate will have a strong educational background; a HNC, HND and /or a degree in an IT related discipline.

Experience within a 1st line support role, or a first line application support role would be advantageous.

Key responsibilities / Requirements:

** Troubleshoot and produce technical solutions with regards to software products

** Follow processes to ensure that any queries are resolved quickly and efficiently, in line with SLA's.

** Escalate queries to senior engineers when necessary, and keep customers updated on the progress of their enquiry.

** Knowledge of SQL Server would be an advantage, however training will be provided

** HNC, and / or a HND and / or a degree in an IT related discipline

** Excellent communications kills, and a passion to build a career within IT

The support desk is operational between 7.00am to 10.30pm plus weekends so you must be willing to work various shifts within these times on a rota with the other team members.

For more information apply now, and call Callum Hunter, Infrastructure and Support Consultant on (Apply online only).

Graduate IT Support Engineer / Junior IT Support Analyst / Junior Support Analyst / Junior Support / Application Support / SQL Server / HND / IT Degree / Permanent / Fife / Kinross
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