|Job Ref:||204748719||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||City:||Kinross||Address:||Post Code:||KY13||Salary:||£16000 - £20000/annum||Post Date:||07/10/2016 03:54|
This is an opportunity to kick start your career in IT, as my client is offering a junior role, with a very clear career plan, that will see you progress both technically and professionally.|
My client requires someone to support their niche application products, so full training will be provided with regards to developing/ learning the skills required to support their application environment.
The ideal candidate will have a strong educational background; a HNC, HND and /or a degree in an IT related discipline.
Experience within a 1st line support role, or a first line application support role would be advantageous.
Key responsibilities / Requirements:
** Troubleshoot and produce technical solutions with regards to software products
** Follow processes to ensure that any queries are resolved quickly and efficiently, in line with SLA's.
** Escalate queries to senior engineers when necessary, and keep customers updated on the progress of their enquiry.
** Knowledge of SQL Server would be an advantage, however training will be provided
** HNC, and / or a HND and / or a degree in an IT related discipline
** Excellent communications kills, and a passion to build a career within IT
The support desk is operational between 7.00am to 10.30pm plus weekends so you must be willing to work various shifts within these times on a rota with the other team members.
For more information apply now, and call Callum Hunter, Infrastructure and Support Consultant on (Apply online only).
Graduate IT Support Engineer / Junior IT Support Analyst / Junior Support Analyst / Junior Support / Application Support / SQL Server / HND / IT Degree / Permanent / Fife / Kinross