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Service Desk Technician job in Horsham

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Job Ref:  204748682
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Horsham
Salary:  £18000 - £21000/annum
07/10/2016 03:54
Job Title: Service Desk Technician

Location: Horsham, West Sussex

This is a fantastic opportunity for an IT Service Desk Technician to work in a friendly and energetic team based in Horsham.

My client is looking for a Service Desk Technician who can work well under pressure, has experience of working in a service desk environment and has an excellent telephone manner and customer service skills. You would be working on a busy service desk providing 1st & 2nd Line Support to a leading organisations across the UK.

The primary function of this role is to log new incidents/service requests reported by contractual clients and provide a technical response, and achieving immediate resolution where possible or alternatively performing diagnostics to identify the best possible next escalation path.

The ideal candidate will have the following skills:

Previous experience working on a support or helpdesk.
Have good technical knowledge and able to troubleshoot common hardware/software issues.
Working knowledge of AD, DNS, DHCP, TCP/IP, CISCO, VOIP etc.
Able to diagnose issues and ability to quickly gain new skills and knowledge when faced with new challenges.
Able to work in a pressurised environment and ability to multitask a heavy workload
The Service Desk Technician role will be based in Horsham, West Sussex and comes with a competitive basic salary along with salary uplift for working shift patterns between the hours of 0700hrs and 1900hrs:

25 days holiday + bank holidays
Company pension scheme
Private medical insurance
Employee assistance programme
Life assurance
Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of: Windows Support, IT Analyst, IT Technician, IT Service Desk Technician, IT Desk Support, 1st Line Support, 1st Line Helpdesk Engineer, IT Support Technician, Desktop Support, 1st Line Support Engineer, 1st Line Support, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, Helpdesk Support Technician, Helpdesk Support, Fault Desk, IT Systems Engineer, IT Systems Technician, IT Systems Support will also be considered for this role.

First Recruitment Services are acting as an employment agency in relation to this vacancy
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