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Professional Services Technician job in Bracknell

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Job Ref:  204747851
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Bracknell
Post Code:  RG12
Salary:  £25000 - £30000/annum
07/10/2016 03:54
Job title: Professional Services Technician

Location: Bracknell

Salary: £25000-£30000

The Technician will work as part of a team to undertake a range of activities to support the delivery of technical services to the customers of the Professional Services business. This will include support and maintenance work, development and upgrade activities and the delivery of projects for clients (external or internal).

* To build hardware/software components and test these components
* To contribute to the development of estimates of time to be spent on work
* To build the system/software and ensure robust testing, including integration and business environment
* To introduce the new system/software always complying with the change control requirements
* To assist with technical analysis and design activities
* To ensure documentation is updated promptly and accurately to reflect changes
* To contribute to the design of training and to deliver user training
* To liaise with internal & customer users to diagnose faults
* To personally 'fix' the fault and ensure user is updated on call progress, fix or future action and likely timescales effectively using support (internal and external) as appropriate
* To ensure follow up action is taken to prevent the re-occurrence of faults to include user training, systems upgrades, updates of documentation, software patches or bug fixes
* To ensure the highest levels of customer satisfaction with all work activities
* To ensure appropriate, comprehensive and timely reporting of work and early escalation of any issues that may impact on the quality or delivery timescales
* To proactively read technical documentation to ensure technical skills are up-to-date and effective
* To identify opportunities to drive down the cost of delivery and participate in the design and implementation of specific programmes to implement these cost reductions
* To complete ad hoc duties and tasks allocated through line management chain from time to time
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