|Job Ref:||204747284||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||City:||Basingstoke||Address:||Post Code:||RG21||Salary:||£17500 - £19444/annum||Post Date:||07/10/2016 03:54|
Investigate, advise and resolve after sales queries, specifically around returns and delivery issues, acting as primary contact with the customer where appropriate.
Own, respond to and ensure progression of queries within service level agreements
Adhere to company policy and procedures in relation to return and delivery related queries acting inside established delegation of authority.
Improve query, delivery and returns efficiencies and minimise losses due to product returns and credit notes
Highlight and help to address root cause issues relating to after sales management queries
To promote the use of Tech Data's E Business customer service tools
Support other team members to achieve goals and maintain a strong team work ethos
To support the business by following all company policies and procedures and working to the Tech Data shared values
Other ad hoc duties as required from time to time.
Knowledge Skills and Experience:
Prior experience of business and customer services processes.
Track record of working successfully in a team environment
Attention to detail
Excellent customer relations skills
Excellent communication skills
Excellent organisation skills
Effective time management and prioritising skills
SAP R3 (desirable)
Working knowledge of Excel and Word an advantage
This role is based in Chineham Business Park in Basingstoke