Search Jobs

Hold CTRL to choose multiple sectors (up to 3)


Hold CTRL to choose multiple sectors (up to 3)

National Account Manager job in Birmingham

  • Show me jobs like this one
  • More jobs from this recruiter
  • Email this job to a friend
  • Print this job
Job Ref:  1619214
Employer:  Tyco
Country:  United Kingdom
City:  Birmingham
07/10/2016 22:09

Job title: National Account Manager (Client Manager)
Reporting to: Key Account Directors
Location: National, field-based

Job Summary:
You will develop existing national accounts through growing and protecting existing
customer service revenue.
You will typically be responsible for a vertical client industry – e.g. national
retailers, blue collar commercial enterprises etc. You will sell our full fire and security
product portfolio, using technology innovations to enhance relationships and grow
revenue. You will achieve the sales targets and profit margin objectives set by the
company by delivering
outstanding customer service to nominated accounts through structured account
review processes.

Responsible for developing and sustaining the relationship of nominated and targeted
accounts within the sector on a national basis;
Achieve targeted sales performance in the areas set by the Account Directors;
Drive our full product portfolio to all nominated accounts;
Be proactive in learning technology innovation that could enhance relationships and
develop further revenue;
Maintain accurate customer records through the use of NA, ALPS, correct
diary management and monthly reports;
Actively promote the Tyco brands, products and service to new customers;
Maintain effective relationships with each company department to ensure the best
level of communication, service and response for the customer at all times;
To work closely with the design team to deliver detailed bids/quotations which meet
the requirements of the customer;
To work closely with the Account Representative team to ensure the co-ordination of
projects, customer delivery and customer satisfaction are achieved;
Maintain relationship with the customer post-installation to ensure customer
satisfaction and obtain referrals. Taking ownership of the customer and their issues;
Present Johnson Controls as a credible and professional supplier of fire and security
Maintain knowledge of products and services and industry developments;
Develop and maintain strategic account and opportunity plans;
Occasional travel to clients will be required.

Be able to demonstrate ability to maintain and develop relationships through a structured and managed customer delivery;
Be able to demonstrate an innovative approach to technology;
Use statistics to demonstrate customer service;
Be able to delegate issues and still maintain a level of customer care;
Demonstrate understanding of consultative sales approach;
Demonstrate an understanding of customer pains and ability to adapt approach to suit;
Be able to create sales value propositions and clear ROI;
Push full product portfolio to all nominated customers;
Annual AMR/OV targets to be achieved as a minimum;
Annual GM targets to be achieved as a minimum;
To obtain ‘preferred supplier’ status with nominated and targeted accounts;

Typical decisions
Know when and how to delegate;
Margin levels align to opportunity;
Strategies for customer “buy in” such as rebate schemes for increased business;
Define product offering in line with customer expectations/market demands and internal Policy;
Negotiate framework agreements of standard contract terms for targeted accounts.

Key contacts include:
Internal – Sales Director – Key Accounts, Account Directors, Bid Manager, other Client Managers, Programme Managers, Installation Departments;
External – targeted accounts within the sector and networking to build relationships with potential new customers.

Personal Attributes:
Show clear drive and determination to succeed;
Must be able to demonstrate customer service;
Focus and push both self and others to achieve targets, budgets and results;
Be firm and persistent when expressing views and provide thoughts and ideas to overcome problems;
Communicate effectively and efficiently at a level that is understood by all and encourage others to do so;
Confident when dealing with negative situations;
Convince others to have ideas and create new options;
Develop competences and expertise in both self and others in order to gain standards and deliver results within agreed timescales;
Should enjoy challenging situations where results can be achieved through persuasion within a specialist area of expertise;
Comfortable and able to act with autonomy;
Takes full accountability for performance and development;
Ability to build strong relationships and influence others;
Cultural fit with Tyco values;
Smart appearance;
Full driving licence.

Key Competencies:
Customer focus;
Integrity and trust;
Drive for results;
Motivating others;
Action oriented;
Presentation skills;
Time management.

Copyright © Rengineeringjobs.com Job Board 2011  | Powered by JobMount Job Board Software