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Technical Support Engineer – Level 3 job in Belfast

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Job Ref:  1619216
Employer:  Tyco
Industry:  Civil and Structural
Country:  United Kingdom
City:  Belfast
Post Code:  BT7
07/10/2016 22:12
The Segment
Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 117,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities.
Our world-leading access control, video and intrusion brands brands - American Dynamics, Bentel, CEM Systems, DSC, Kantech, Software House and Sur-Gard - have more combined years of experience in the security industry than any other group in the world. Our security integration platforms, built by our developers from across all product disciplines allow our customers to see more, do more, and save more.
The Tyco Security Products’ American Dynamics Business delivers $300M in annual revenue and is based in Belfast, US, China and India with over 400 employees. Tyco maintains a significant Research and Development presence in Belfast with approximately 200 employees.

Job Purpose
Within this role, the successful candidate will be expected to provide high quality, innovative, technical support for Security Product’s diversified customer base through the provision of telephone, email or field support; logging the issues on behalf of the customer. The role also requires the successful candidate to provide commissioning and related services to the customer inclusive of fault finding.

Essential Education & Experience
  • BSc Honors Degree Computer Science, Software Engineering, Electrical Engineering, Business/IT OR a combination of education (HND, HNC) and IT work related experience.

Essential Competencies & Skills
  • Network certified or equivalent; must have an advanced understanding of TCP/IP networking and LAN/WAN technologies, with the ability to perform complex network troubleshooting.
  • Must have experience working and supporting electronic or IT solutions in a field environment, installing, troubleshooting and understanding specialized hardware, software and networking equipment in a technical capacity.
  • Must have working knowledge of Windows XP/Windows 7/Windows 8 and/or Linux including resolving hardware, driver and deployment issues
  • Must have an understanding of PC Hardware Technology, with the ability to update and troubleshoot Firmware.
  • Must be proficient in English.
  • Must have an understanding of communication protocols
  • Must be prepared to travel

Desirable Competencies & Skills
  • Core skills for building, managing and troubleshooting SQL databases would be desirable.
  • Experience working on high end CCTV systems would be desirable
  • Additional European language skills would be an advantage

Travel Requirements: The Success candidate must be willing to travel internationally as part of the role.


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