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Customer Service Champion job in Toronto

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Job Ref:  abc180085
Employer:  Direct Solutions - Canada
Country:  Canada
County/State:  Ontario
City:  Toronto
23/10/2016 09:12
Job Description:

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an exciting opportunity for a Customer Service Champion in our Scarborough, ON branch. This is a Full Time Temporary position to work Monday to Friday daytime only. Responsibilities and Accountabilities:Receive and process customer orders via phone and with walk-in customersProvide excellent customer service by processing orders accurately and on a timely basis; provide information to customers; take a pro-active stance in up-selling and product NA sales lead follow-up by generating price NA with warehouse personnel to insure proper picking and delivery of product is what the customer has NA and control all branch reporting systems and proceduresApply the credit policyMake personal collection calls to outstanding accountsReview and manage personnel time sheets for payroll The ideal candidate has the following qualifications: • A team player with excellent customer service skills;• 2-5 years experience in a similar role including in-person customer service and supervising experience;• Attention to detail and strong data entry skills;• Very good computer skills and experience with MS Office, Data Entry and Databases;• Well-organized;• Excellent verbal and written communication skills;• Enjoys working in a fast-paced environment We offer:• Competitive salary package• Excellent training programs;• Opportunities for advancement;• Stimulating and fast paced work environment *We are an equal opportunity employer. While we appreciate all expressed interest in joining our team, only candidates selected for interviews will be contacted.

Company Description:

Kaycan is one of the worlds leading vinyl, aluminum and engineered wood siding and coil producers. We operate more than 1,500,000 square feet of manufacturing facilities in eighteen manufacturing plants and 2,500,000 square feet of distribution space in 60 centers across North America. We operate some of the most advanced plants in the world, with production 24/7, fifty one weeks a year. Our rigorous quality control and testing meet and exceed the most stringent industry and government standards, at all stages of manufacturing.

Mission: Kaycan continually designs innovative products to keep pace with an ever changing environment. Kaycan has adopted and is continuing to refine business strategies and activities to meet the current requirements of the enterprise while protecting, sustaining and enhancing natural resources that will be required in the future. Kaycan strives to provide to its employees an environment with opportunities for long-term employment fostering personal and professional growth.
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