|Job Ref:||5427||Employer:||Randstad||Industry:||Civil and Structural||Job Type:||Permanent||Country:||United Kingdom||City:||Coventry||Address:||Post Code:||CV1||Salary:||£ 20,000 - £ 27,000 per year, £20k - 27k per year + bonus + pension||Post Date:||08/10/2016 00:14|
About the Role:|
As a Tactical Planner / Dispatcher here at STW you will work on the SAP system to build, plan and despatch via CLICK system for the operational workforce. You will make and take direct customer calls, and work with both internal and external stakeholders to enable the work to proceed in a timely manner. Furthermore you will maintain contact with field teams to work for a successful outcome, and participate in weekly team com cells, and take on ad hoc work stream activity as required.
Ensuring appointments are planned and communicated to customers and field staff members are a key element to this role, whilst also liaising with the Operations Control Centre and Operational Teams, providing updates on workload volumes and job progression. You will also manage quality planning meetings to drive improvements and optimisation of the plan, consistently promoting and driving efficiencies.
With computer keyboard skills and customer telephone contact skills, both of which are essential to this role, the successful candidate will also possess problem solving skills. It is also expected that you will be able to effectively plan and organise you own work load independently, and have a flexible and motivated approach to work.
Also desirable to securing this role is an understanding of eSCADA and NRSWA, experience of an operational network and good knowledge of the Traffic Management Act. Awareness of company Health and Safety policies and procedures, as well as experience in a scheduling role would also benefit applications for this position.
Severn Trent's 8 million customers know that whatever the weather, whenever they turn on their taps, we'll deliver high quality drinking water. Behind this 24-7 achievement is our strong Water team. They manage hundreds of river and reservoir systems, and 16 surface water treatment works to treat 1900 million litres of water every day, delivered through our 46,000 km network of water mains.
Be part of the future of our company. In return, we offer some excellent rewards including 25 days holiday, Life Assurance, Pension with a company contribution of twice your personal contribution rate up to a maximum of 15%, Sharesave Scheme as well as Flexible benefits such as buying/selling holiday and discounted retail vouchers at competitive rates.