|Job Ref:||HATRMC3||Employer:||Randstad||Job Type:||Contract||Country:||United Kingdom||City:||Manchester||Address:||Salary:||£ 15 - £ 16 per hour||Post Date:||08/10/2016 00:15|
Are you a revenues officer who is currently working for a local authority or housing association and looking for your next role? Then look no further as my client from a local authority in Manchester is looking to appoint a contractor for an initial 3 months, paying up to £16 an hour.
Duties and Responsibilities
1 To deal with Council Tax & Housing Benefit enquiries, by telephone and electronic means (including taking payments) in accordance with customer care strategies and corporate policy.
2 To deal with callers in a polite, friendly and efficient manner being sensitive to the needs of different customer groups, ensuring rapid and appropriate responses for customers who may be distressed, irate and aggressive, and including those with special needs.
3 To be an effective and productive member of a front line, customer focused team, contributing to meetings, team building, and continuous improvement.
4 Ensure all customer details are identified and recorded accurately on the relevant computer systems, ensuring compliance with the Council's policies and procedures for ensuring the confidentiality of customers' information.
The suitable candidate must have a valid DBS and must have experience as a revenues officer in a council or housing association, if you feel this may be of interest please submit your CV or call Harry on NA
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.