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Customer Care Manager (Construction) job in Manchester

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Job Ref:  204755304
Employer:  cv-library.co.uk
Industry:  Construction
Job Type:  Permanent
Country:  United Kingdom
City:  Manchester
Post Code:  M13
Salary:  £45000 - £55000/annum Car / Car allowance + Pension + He
08/10/2016 03:25
Industry: Construction/Build

My client is seeking a Regional Customer Care Manager. The organization is a Tier 1, Blue chip main building contractor who has a reputation in delivering high quality schemes ranging from £5M to £100M in value.

This position is office based with regular site visits, managing the defect liability period. This company offers an impressive salary and benefits package and has a strong forward order book; the business is well respected and has proven sustainable success.

The ideal candidate will come from a Trades background, someone who has had a career running construction projects and understands the built environment but is now working in a customer care role.

General Duties

* Attend Client / stakeholder defect meetings
* Understand the client's business and the impact that problems are inflicting.
* Be the face of the business post-handover
* Produce monthly defect lists
* Undertake root cause analysis and report back to the business
* Review procedures and implement changes as required.
* Manage labour to fulfill operation requirements on your projects
* Generate and maintain highly motivated team
* Generate plans / programmes for communication and management
* Provide feedback into the business on issues that have incurred.
* Develop and maintain relationships with key internal managers.

If this sounds like you and you'd like to find out more or be considered for this role, then please contact
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