|Job Ref:||204756656||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||County/State:||Hertfordshire||City:||St Albans||Address:||Post Code:||AL1||Salary:||£21000 - £25000/annum||Post Date:||08/10/2016 03:47|
ACCOUNT MANAGER - 2nd line support|
Are you a positive, enthusiastic and helpful person who loves building strong client relationships?
Do you enjoy a busy, sometimes hectic pace in the work place?
Are you a problem solver who wants to work with a great bunch of people in a local thriving business?
We are currently looking for an experienced Account Manager to join a Customer Service team that prides itself on excellence in client service and retention
You will be fully computer literate with Microsoft Office Word and Excel
You need to demonstrate excellent communication skills and have good IT knowledge
You will have a background in telecommunication
Will have held a previous position in 1st or 2nd line support
You will be looking after a broad base of 60-100 customers, dealing with their every need relating to the field of telecommunications:
Trouble shooting, first and second line support, billing and complaints, making out going calls and being pro-active in resolving problems to name but a few!
Everyone works hard here but the rewards are great:
Full training and great career progression, rewards and incentives, social outings and get togethers!
Working 9am to 5.30pm
Salary £21k to £25k