Search Jobs

Hold CTRL to choose multiple sectors (up to 3)


Hold CTRL to choose multiple sectors (up to 3)

Head of Service Delivery job in West Midlands

  • Show me jobs like this one
  • More jobs from this recruiter
  • Email this job to a friend
  • Print this job
Job Ref:  204760508
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  West Midlands
Post Code:  WV14
08/10/2016 03:49
Head of Service Delivery
West Midlands

Uniting Ambition are working with one of the world's biggest and most respected brands. Leading the industry in innovation, market share and quality. Continued growth and ambitious plans for the future, are supported by new IT leadership / CIO and now some key hires into the IT team.
One senior role is the Head of Service Delivery. This role has an international remit, to re-invent IT service delivery, implementing ITIL as is 'fit for purpose' from scratch. Embedding excellence in customer service standards, managing 3rd parties through the changes, upskilling internal teams and creating a best in class IT Service function.
To excel in this role you will need to bring experience and skills in ITIL process management / implementation including Incident, Problem, Change and some exposure to Major Incident Management would be ideal.

* Delivery of IT Service Desk within agreed targets.
* Management of all End User Computing (software, hardware, licenses, warranties etc.)
* Major Problem and Incident Management co-ordination.
* Monitor and review Service performance, reporting back to key stakeholders in review meetings.
* Identify areas of Service improvement

* A solid background in Service Level Management, documenting and managing IT Services.
* Excellent stakeholder management and third party supplier skills.
* A technical background would be beneficial
* Previous experience working in a fast paced and high pressured environment
* Previous experience of implementing ITIL

For a confidential discussion or to find out more about this exciting opportunity get in touch.
Ferhan Zaheer / (Apply online only)
Copyright © Rengineeringjobs.com Job Board 2011  | Powered by JobMount Job Board Software