Search Jobs

Hold CTRL to choose multiple sectors (up to 3)


Hold CTRL to choose multiple sectors (up to 3)

IT Service Manager (north) job in Manchester

  • Show me jobs like this one
  • More jobs from this recruiter
  • Email this job to a friend
  • Print this job
Job Ref:  204758416
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Manchester
Post Code:  M13
Salary:  £40000 - £50000/annum + car
08/10/2016 03:50
IT Service Manager Manchester with travel £45-50,000 plus car

A brand new role to manage the relationship between IT and the business. AKA Business Relationship Manager responsible for service management, planning and communication.

The role is central to a transformation programme underway. 'Best in class' IT services and solutions are being designed and a roadmap of delivering these services and solutions, will sit largely with the Service Manager to communicate and coordinate roll-out and transition into BAU.

Working with the IT teams: 1st to 3rd line support, ITIL based service desks, infrastructure engineers, field engineers and the wider change function, you will ensure consistent provision of services to a retail estate of c 100 sites around the north of England and Scotland.

This is a senior role demanding a high level of autonomy, initaitive and self management.

To thrive you will need to have experience and skills inc:

IT Service Management experience (ideally gained in a large multi-site commercial organisation)

ITIL qualificationPrince2 / project management experience

Business Analysis experience, requirements gathering, documentation, technical and functional specifications

3rd party supplier management / SLAs and negotiations

An IT background - some hands on experience will help in building credibility and involvement in problem solving, solution providing

Key words : ITIL, service, business relationship manager, service delivery manager, stakeholder, business analysis, project management

Please contact Tom for more information, thank you
Copyright © Rengineeringjobs.com Job Board 2011  | Powered by JobMount Job Board Software