|Job Ref:||204758416||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||City:||Manchester||Address:||Post Code:||M13||Salary:||£40000 - £50000/annum + car||Post Date:||08/10/2016 03:50|
IT Service Manager Manchester with travel £45-50,000 plus car|
A brand new role to manage the relationship between IT and the business. AKA Business Relationship Manager responsible for service management, planning and communication.
The role is central to a transformation programme underway. 'Best in class' IT services and solutions are being designed and a roadmap of delivering these services and solutions, will sit largely with the Service Manager to communicate and coordinate roll-out and transition into BAU.
Working with the IT teams: 1st to 3rd line support, ITIL based service desks, infrastructure engineers, field engineers and the wider change function, you will ensure consistent provision of services to a retail estate of c 100 sites around the north of England and Scotland.
This is a senior role demanding a high level of autonomy, initaitive and self management.
To thrive you will need to have experience and skills inc:
IT Service Management experience (ideally gained in a large multi-site commercial organisation)
ITIL qualificationPrince2 / project management experience
Business Analysis experience, requirements gathering, documentation, technical and functional specifications
3rd party supplier management / SLAs and negotiations
An IT background - some hands on experience will help in building credibility and involvement in problem solving, solution providing
Key words : ITIL, service, business relationship manager, service delivery manager, stakeholder, business analysis, project management
Please contact Tom for more information, thank you