|Job Ref:||204756609||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||City:||Woking||Address:||Post Code:||GU22||Salary:||£20000 - £25000/annum||Post Date:||08/10/2016 03:50|
1st Line Support Specialist|
£20,000 to £25,000 per annum
An opportunity has now arisen for a 1st Line Support Specialist to join my clients friendly and outgoing team. For this role I am seeking a technically minded candidate who is able to learn quickly and work hard. This is an ideal opportunity for a graduate to take their first step into the IT industry, or for an experienced helpdesk support analyst to further their career.
The successfully candidate will be responsible for providing customers with technical support on the company's ecommerce software and services suite.
Full product training will be provided.
Your duties will include:
Providing 1st Line Support Technical
Escalating tickets to 2nd Line Support
Handle confidential information
Remoting into customer PC's
Answer questions on Magento functionality, via telephone and email.
Diagnose and fix problems with Magento sites.
Train store owners on using Magento sites.
Experience in implementing and supporting Magento-based websites.
Very good written and verbal communication skills.
The ability to learn quickly and take the initiative on fixing issues
Please apply for more information on this opportunity working for a fantastic company