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Support Analyst job in Hatfield

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Job Ref:  204756564
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Hertfordshire
City:  Hatfield
Post Code:  DN7
Salary:  £150/day
08/10/2016 03:50
Job Title: Support Analyst
Salary: Up to £150.00 per day
Location: Hatfield
Contract: Fixed Term Contract (18 months), Full Time

An exciting opportunity has arisen for a well-established IT support company with offices based in London, to support a prestigious client in Hatfield. If you have strong experience within server support, but are also equipped to handle any desktop issues and meet the essential criteria below, please apply today!


- To provide customer focused IT support to the region
- Ensure the delivery of high quality IT operational services
- Prioritise incidents based on their business impact
- Ensure that IT incidents, problems, service and change requests are completed within our clients Service Level agreements
- Monitor, maintain regional IT systems including Server, Microsoft Active - --- Directory, Backup Systems , IT Disaster Recovery
- Use Problem Management tools and techniques to identify the root cause of problems and select appropriate means of resolution.
- Monitor resolution of problems to ensure that Operating Level Agreements (OLA's) are met
- Escalate cases to the Technical Support Manager when necessary.
- Project work

Tools and equipment used:

- Standard Microsoft Office Applications
- Microsoft Project/Visio
- Lotus Domino
- Service desk application
- VMWare VSphere
- Veritas Nebackup
- NetApp Operations Manager
- Microsoft Sever 2012 and below, SQL, APPV, SCCM & AD

Experience required:


- MCSA, MCSE and MCTS (Windows Server 2008R2 and Exchange Server 2007) certified
- Windows Server 2003, 2008 and 2012 installations, support and administration
- Office 365 administration
- Experience supporting Windows 7/8/10
- Service Desk experience
- VMware vSphere 5.0 and 6.0 installation and support experience
- Veritas NetBackup installation and support experience
- Microsoft Visio exposure


- Lotus Domino - installations, support and administration

Good luck with your application, should you be short listed for this position, a member of the Smart10 team will be in touch with you very soon
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