|Job Ref:||204756055||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||City:||Limerick||Address:||Post Date:||08/10/2016 03:50|
Quality Specialist |
Supports the accomplishment of strategic goals through the establishment and maintenance of a Quality Management System that achieves continual improvement in organisational performance. This position has a broad scope of responsibility across the organisation.
*Works collaboratively with our clients, prospective clients and internal customers to gather feedback, identify requirements and execute effective quality processes that meet business needs
*Agree quality standards with clients, prospective clients and internal customers, acting as a champion for the customer's best interests
*Oversee the development and maintenance of quality standards for varied internal and external audiences, specifically IS EN ISO9001, EN15838 and any other industry standards as may be identified by the business.
*Lead the continuous improvement planning and review process to achieve quarterly financial and business process excellence targets in operations.
*Develop, map and document process steps that support employees in completing their assigned responsibilities to a high standard
*Monitor and measure policy & process adherence, recommend corrective action where appropriate and assist with implementation
*Provide guidance and support the development of quality skills within the team leader and senior management groups
*Generate and share quality reports that indicate trends, insights and areas of opportunity
*Conduct Quality Audits internally and externally with clients as required
*Educate internal customers in the maintenance of procedures and metrics to ensure compliance with internal and external standards
*Ensure that process improvement and operational excellence is core to all quality related initiatives and projects
*Actively promote a culture of continuous improvement across the organisation
*Sustain high performance levels in a dynamic and fast paced environment
*3rd level qualification in Quality Management or other relevant business discipline
*Quality experience in a Call Centre environment is desirable
*Solid working knowledge of quality & process improvement techniques
*Analytical with excellent process mapping skills
*Strong administrative and reporting skills
*Highly organised with a systematic approach to work and excellent attention to detail
*Flexible, resilient and receptive to change with the ability to manage changing priorities
*Professional demeanour with excellent communication and rapport building skills.
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer