|Job Ref:||204758008||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||County/State:||Surrey||City:||Leatherhead||Address:||Post Code:||KT22||Salary:||£35000/annum||Post Date:||08/10/2016 03:51|
Customer Service Team Leader |
You will be assisting in the day to day running of the department and overseeing a team of 3. A major aspect of the role will include supporting the Finance, Service Desk and Executive Account Management departments with customer and supplier on boarding, billing queries and escalations.
Whilst also assisting in the day to day activities listed below, but not limited to;
• To set up and maintain the aspects of all the billing import and export process of service charges and usage charges within the billing and CRM systems: including commission and reconciling invoices.
• Managing and maintaining accurate pricing throughout the systems
• Maintain system criteria accordingly: E.g. Call Classes / Charge Groups / Etc
• Raise Carrier Claims
• Resolve Rejects
• Manage Daily & Monthly Customer Billing:
• Report management
• Document management, sales and analysis reviews
• Billing Escalations
• High end reporting
• Previous experience within Mobile or Telecom industry
• Previous billing and / or provisioning experience
• Self-motivated individual who has the drive to progress their career and be a part of our company growth strategy
• Confident and willing to learn attitude
• Previous experience managing or leading a team
Based in Leatherhead
Monday to Friday - 9am to 6pm
Up to £35,000 (depending on experience)
Please note; Due to the large number of applications that we receive, if you have not had a response within 7 days, please assume that you have been unsuccessful on this occasion.
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