Search Jobs

Hold CTRL to choose multiple sectors (up to 3)


Hold CTRL to choose multiple sectors (up to 3)

Customer Service Team Leader job in Leatherhead

  • Show me jobs like this one
  • More jobs from this recruiter
  • Email this job to a friend
  • Print this job
Job Ref:  204758008
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Surrey
City:  Leatherhead
Post Code:  KT22
Salary:  £35000/annum
08/10/2016 03:51
Customer Service Team Leader

You will be assisting in the day to day running of the department and overseeing a team of 3. A major aspect of the role will include supporting the Finance, Service Desk and Executive Account Management departments with customer and supplier on boarding, billing queries and escalations.
Whilst also assisting in the day to day activities listed below, but not limited to;

• To set up and maintain the aspects of all the billing import and export process of service charges and usage charges within the billing and CRM systems: including commission and reconciling invoices.
• Managing and maintaining accurate pricing throughout the systems
• Maintain system criteria accordingly: E.g. Call Classes / Charge Groups / Etc
• Raise Carrier Claims
• Resolve Rejects
• Manage Daily & Monthly Customer Billing:
• Report management
• Document management, sales and analysis reviews
• Billing Escalations
• High end reporting

Person Specification:
• Previous experience within Mobile or Telecom industry
• Previous billing and / or provisioning experience
• Self-motivated individual who has the drive to progress their career and be a part of our company growth strategy
• Confident and willing to learn attitude
• Previous experience managing or leading a team

Additional Information:
Based in Leatherhead
Monday to Friday - 9am to 6pm
Up to £35,000 (depending on experience)

Please note; Due to the large number of applications that we receive, if you have not had a response within 7 days, please assume that you have been unsuccessful on this occasion.

Follow us on Twitter or join our Facebook community by clicking 'Like' on our Optima Recruitment Ltd page. Be the first to see our jobs as well as useful information about the job market, CVs and interviews.

Optima Recruitment acts as both an 'Employment Agency' & 'Employment Business' providing recruitment services throughout Surrey
Copyright © Rengineeringjobs.com Job Board 2011  | Powered by JobMount Job Board Software