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Helpdesk Support Operative job in Yeovil

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Job Ref:  204757335
Employer:  cv-library.co.uk
Job Type:  Contract
Country:  United Kingdom
City:  Yeovil
Post Code:  BA20
Salary:  £0 - £17.00/hour
08/10/2016 03:51
A well-known Defence Company requires a Helpdesk Support Operative to be based onsite in Yeovil, Somerset. This role is to provide first line response to telephone and on-line help requests for the applications supported by the IT department at their Yeovil office.

The main requirements of the role are:-

• Answering telephone requests from both internal staff and Customers regarding software and software based products supported and maintained by the organisation. These requests need to be transcribed onto on-line forms for prioritisation, allocation and action;

• Monitoring, tracking and maintaining the on-line help request forms to ensure that all requests are being dealt with in a timely manner according to their priority;

• Where possible, the jobholder may be expected to address minor bureaucratic and less complex technical questions directly. The role does NOT, however, require specific technical or product skills or experience.


• A good telephone manner and the ability to summarise and write down verbally expressed technical questions;

• Good Customer Service skills;

• Comfortable with using computers - to be able to access and update on-line and local files and to use common facilities such as word processors (e.g. Word) and spreadsheets (e.g. Excel)
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