|Job Ref:||204757043||Employer:||cv-library.co.uk||Job Type:||Contract||Country:||United Kingdom||County/State:||-||City:||China||Address:||Post Date:||08/10/2016 03:51|
We are currently recruiting for our client, a prestigious telecommunications company to support their project in China.|
Position Title: ICT Global Service Strategy Consultant
Position Type: Contract
Start Date: November 2016
Duration: 5 months initial
Contact: Dalibor Slatki | NA
- Designing innovative global delivery visions, comprehensive ICT offshore /remote delivery strategies, including service market strategy, sourcing strategy, global service management strategy.
- Proposing offshore delivery implementation roadmap overall strategy.
- Designing communication solution between offshore and onsite team and improving customer experience continuously.
- Designing knowledge management solution for global service department.
- Exploring the use of automation tools and intelligent device for offshore / remote service.
- Analysis global delivery service strategy of peer competitors, including offshore/remote delivery strategy, global service mode and quality measurement method, employee structure, etc.
- Collection and summary of Operator customers' opinions of remote / offshore delivery, proposing market strategy of global service.
- Collection best practices and the latest remote delivery key projects and cases of entire ICT industry.
- Extensive consulting experience (15+ years), recognized as ICT service strategy specialist.
- Has been engaged in ICT service delivery model research, market insight.
- Have a certain influence in offshore delivery or service delivery innovation.
- Have the professional strategy for the implementation of the service module working methods and skills; mastery of strategy decoding.
- Strong willingness to innovate and the ability to adapt quickly to learn, willing to engage in forward-looking work.
- Ability to grasp with excellent research and business model analysis capabilities.
- Able to write program documentation.
- Can withstand the pressure and enough patience, with the spirit of teamwork; Excellent communication, organization and coordination ability and impetus.
Please submit your CV to: sales(at)manningglobal com
Quoting reference: CHN_MGDS_SSC7617
Or call Dalibor on: NA