|Job Ref:||a4ee9ceb1||Employer:||Direct Solutions||Country:||United Kingdom||City:||London||Address:||Post Code:||WC1A||Post Date:||19/10/2016 10:35|
Description The ideal candidate is great with clients - making them understand they are appreciated while providing solutions to their problems. You will be responsible for supporting trueEX's growth in the Asia-Pacific region while being based in the trueEX London office. You will be responsible for on-boarding clients via our FIX-based (and possibly other technologies) API and, as needed, our web-based application - understanding their needs and devising solutions. You will ensure clients are operational initially and on an on-going basis. You will define the process for on-boarding and client management. You will also work with our QA, Support and Product Management teams to ensure client issues are represented. Primary Responsibilities: Handle inbound issues from clients (specifically traders). Troubleshoot problems, perform basic root cause analysis and follow through to their resolution Maintain technical understanding and identify technical support activities for electronic trading connectivity products. Manage multiple in flight projects for future state process/procedures/systems Work directly with internal teams to ensure prioritization of client priorities Work with client front, middle and back office teams to prepare them for trading Help design and communicate necessary system changes to project and technology teams Liaise with various groups like legal, compliance, sales and operations to remove roadblocks impeding the client onboarding process Proactively work with various teams to improve the day-to-day operation of our platform You must have: Ability to start your work day at 12AM Strong client-interaction and communication skills - including the ability to react to client issues and address them Process-oriented, including issue tracking and incident management Experience with Fixed income (IRS) trading, middle office or STP applications Solid knowledge of trading and financial system development (and software development in general) Strong problem-solving skills in a dynamic environment Basic understanding of capital markets, electronic trading, order flow and execution Basic understanding of networking concepts to support client connectivity testing and issues Successful track record of client service and collaborative approaches to system improvements You should have: A college degree - B.A or B.S. 3-5 years in a financial technology position that was client facing FIX/XML-based messaging experience Knowledge of and ability to support QA, acting as client voice during testing Product management background - ability to capture client requests and turn them into specifications for development Experience with internet-based applications A startup junkie mentality
trueEX is an electronic, CFTC-regulated, exchange for interest rate swaps. Our mission is to deliver the most innovative solutions to our clients, while providing connections to multiple clearing houses and an open access business model.
The recent regulatory overhaul of the financial markets is driving changes in both market structure and the manner in which derivative products will be traded going forward. Within this context, trueEX provides a unique, electronic, and regulated execution venue to facilitate the transition that is currently underway in the derivatives markets.
Without disrupting the fundamental structure of the interest rate swap markets, trueEX offers market participants the dual benefits of automated execution and clearing in an electronic, CFTC-regulated, DCM (Designated Contract Market) exchange.
The combination of domain expertise, next-generation technology, and innovative trading solutions enables trueEX to provide pre-trade certainty of execution and clearing, trade anonymity, pre-trade and post-trade transparency, as well as low cost execution for the interest rate swaps market.
Open architecture enables customers to connect directly to trueEX via our proprietary user interface or API connection. trueEX, a pure execution venue, is clearing house agnostic and provides customers with a choice of clearing firms and clearing houses for their derivatives business.