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Customer Service Representative job in Cornwall

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Job Ref:  950684ac4
Employer:  Direct Solutions - Canada
Country:  Canada
County/State:  Ontario
City:  Cornwall
18/10/2016 23:30
Job Description:

Customer Service Representative needed in Cornwall NA company, the largest independent customer contact center in Canada, is looking for Customer Service Representatives in Cornwall who wish to contribute to the success of the company. We offer a complete range of customer care, telemarketing and back office services to large Canadian companies. Our business solutions are bilingual and cover all existing client contact platforms. Our company currently employs more than 3,000 people across nine sites in Quebec, Ontario, New Brunswick and Prince Edward Island.
Why work with us?
Launch your career at one of the largest Canadian customer contact centres and be part of a winning team with continuous opportunities for professional growth.
What will your typical day look like?
As a customer service agent - representative, you will handle customer interactions and establish a relationship of trust with them in an effort to increase their level of satisfaction and confidence.
Specifically, you will:

handle incoming inquiries from our customers in a positive and enthusiastic manner
actively listen to customers to better understand their needs
propose products and services that meet their needs
solve customer issues
redirect them to someone else for help, if required
ensure the customer leaves the interaction feeling reassured and impressed

What's in it for you? As a customer service agent - representative you'll get:

250$ signing bonus
competitive base salary
benefits (medical and dental)
monthly performance-based bonus programs
paid initial and ongoing training for self-development
opportunity to build your customer service skills
weekly 1:1 behavioral coaching sessions
ongoing support for immediate questions
career planning
potential for advancement within 6 months
employee discounts with local partners
expanded social network

What do you have to offer? You are:

dynamic, passionate and caring
interested in having a challenging job
able to work with minimal supervision
computer savvy
available full-time between 7 a.m. and midnight

What skills are an asset?

high-school diploma
being fluently bilingual (English and French)
having previous work experience in sales and customer service

Please note the this position is located in Cornwall NA now!
Launch your career with us by starting out as a customer service agent - representative!
Please submit your resume ASAP for immediate consideration!

Company Description:

About Regis and Smith

While we primarily specialize in permanent placements of great people with great companies we also provide our business clients temporary staff to fill in for vacation and sick days as well to supplement their permanent workforce to meet high demand production times.

We serve both our business and job seeker clients with honesty and respect to fulfil each parties expectations and needs.
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