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Tech/Customer Service Agent job in Ottawa

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Job Ref:  9a2887578
Employer:  Direct Solutions - Canada
Country:  Canada
County/State:  Ontario
City:  Ottawa
23/10/2016 09:13
Job Description:

Hello, My name is Deepika and I represent The Fountain Group. We are a national staffing firm and are currently seeking a Customer Service Agent for a prominent client of ours. This position is located in Ottawa, ON. Details for the position are as follows: Job Description: Ensures first level contact with customers for Incidents or Service Requests. Responsibilities: Takes requests coming through appropriate media (web, telephone, email), creates and logs trouble tickets and complaints, keep customer informed on trouble ticket progression through appropriate media, resolve first level incidents according to pre-defined process templates, dispatches actions to level 2 and level 3 operations, monitors escalation processes on trouble tickets in relation with appropriate SLA and ticket severity, ensures ticket closure and customer NA emergency jobs according to the TAC information and alert the most available field NA to problems (repetitive incidents) identification and provides information and recommendations for service NA communicates on planned changes that may impact on service level offered to NA keep him/her-self updated with the latest processes and tools by following the regular on-the-job training provided If you are interested in hearing more about the position please respond to this posting with your resume attached.

Company Description:

Headquartered in Tampa, FL, with operations in all 5 regions, The Fountain Group is a Contingent Labor Resource Provider. The Fountain Group services clients directly, clients with an internal contingent labor program, and clients with an external managed service program.

At The Fountain Group, we know that searching for a new career can be stressful, which is why we take time to understand your skills and personal goals. We understand the importance of job flexibility and professional growth, and offer top-notch positions with leading employers. In fact, the majority of our clients are well known Fortune 100-500 companies. We also offer a variety of benefits to our associates to ensure their overall happiness.

In addition to assisting with your job search, we will help you through every step of the process offering online tutorials and additional resources to enhance your industry knowledge and skills. As your employment agent, we are dedicated to providing career counseling and job advice, knowing precisely what established companies want.

At The Fountain Group, we treat you like family, regardless of your proximity to our office. We are dedicated to providing you with an exciting, challenging and highly rewarding place to work. Become a part of our team today and let us put your talents to work.

If you are interested in hearing more about the position please respond to this email with a copy of your resume in word form with the best contact info Please forward this email to any friends or colleagues
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