|Job Ref:||a27f0b1e||Employer:||Direct Solutions - Canada||Country:||Canada||County/State:||Alberta||City:||Calgary||Address:||Post Date:||08/10/2016 23:18|
Job brief We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency and enter customer info accurately in several systems. The target is to ensure excellent service standards and maintain high customer satisfaction. ResponsibilitiesEffectively manage large amounts of incoming callsEnter data accuratelyVerify entered dataGenerate sales leadsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/team sales targets and call handling quotasHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customers RequirementsProven customer support experienceTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritise, and manage time effectivelyHigh school degree
Since 1990, United Alarm has been installing and servicing over 45,000+ homes and businesses in the Calgary marketplace. United Alarm Systems Inc. is ranked number one in volume for Electronic Security Installations. United is also the largest privately owned alarm company in Alberta. Only United Alarm and 2 other companies in Calgary have met the standards to be ULC approved for Burglary, Fire, and Monitoring services. United Alarm is the 'ÃÂÃÂÃÂÃÂTop Choice Award'ÃÂÃÂÃÂÃÂ winner five years in a row, and Consumer's Choice Award winner 10 straight years! In short, we can provide the best quality of install, equipment at the best price, with a proven track record to back it up!
ULC (Underwriters Laboratories of Canada) is an independent, not-for-profit product safety testing and certification organization. They've tested products for public safety for more than 90 years and are accredited by the Standards Council of Canada, under the National Standards System. For more information about ULC and its mark, please visit their website at: NA. United Alarm has also ISO 9001-2008 certification NA