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Employee Service Center Representative job in Calgary

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Job Ref:  144202BR
Employer:  AECOM
Country:  Canada
County/State:  Alberta
City:  Calgary
09/10/2016 22:36

Why Choose AECOM?
AECOM is a premier, fully integrated professional and technical services firm positioned to design, build, finance and operate infrastructure assets around the world for public- and private-sector clients. With nearly 100,000 employees - including architects, engineers, designers, planners, scientists and management and construction services professionals - serving clients in over 150 countries around the world, AECOM is ranked as the #1 engineering design firm by revenue in Engineering News-Record magazine's annual industry rankings, and has been recognized by Fortune magazine as a World's Most Admired Company. The firm is a leader in all of the key markets that it serves, including transportation, facilities, environmental, energy, oil and gas, water, high-rise buildings and government. AECOM provides a blend of global reach, local knowledge, innovation and technical excellence in delivering customized and creative solutions that meet the needs of clients' projects. A Fortune 500 firm, AECOM companies, including URS Corporation and Hunt Construction Group, have annual revenue of approximately $19 billion. More information on AECOM and its services can be found at NA.

About the Business Line
Oil Gas
We offer extensive global experience in upstream, midstream, downstream, marketing and distribution, and alternative energy segments serving the entire lifecycle of oil and gas company assets. Our expertise in providing the full range of mission-critical services is sought after by private-sector and national/state-owned oil and gas companies.

Job Summary
AECOM is seeking a Employee Service Center Representative to be based in our Calgary, Alberta location.

This position will be responsible for providing clerical support to the HR department in one of two capacities: Employee Service Centre or Recruitment. Duties may include processing employment applications and resumes. Maintaining personnel files, including creating files for new employees. Examines personnel files to answer inquiries and provide information to authorized persons. Generates a variety of standard reports as required. Takes direction and works under direct supervision. Decisions made or reviewed in conjunction with a more senior HR practitioner.

May include the following responsibilities:
  • Administer assigned employee program (i.e. Apprenticeship Program) for eligible employees including database maintenance, employees' eligibility checks, coordination with different business units to collect required information and/or documents, order placement and distribution of certificates/plaques and awards/gifts to business units or employees
  • Respond to queries regarding the program from managers and employees
  • Provide administrative support to HR client group which may include employee form preparation such as Requisition to Hire, Notice of Change, Request for ROE . Assistance may also be required for Employee Transfer and Termination Letters.
  • Complete special project assignment as dictated by HR business needs
  • Maintain employee databases such as training records/certificates and Performance Review completion for new and existing employees
  • Provide research assistance as required
  • Arrange seminars and meetings
  • Distribute communication materials (including email communication) for the group to the business units, employees, and outside service providers
  • Post communication of client group to company intranet
  • Organize HR files and documentation on company intranet
  • Assist HR client group regarding employee background checks
  • Provide new hire orientation seminars, if necessary
  • Review and upload sign-on packages
  • Scan and save HR forms and employee documents per e-Filing standards on JDE Supplemental Data and other modules (i.e. Competency modules) for each assigned client group and/or divisions
  • Organize HR files for archiving to Iron Mountain
  • Respond to employees' inquiries made through the call center and the ESC inbox.
  • Issue employment verification certificates or apprenticeship hour's certificate received through the call center and the ESC inbox.

Minimum Requirements
  • High School, College or University degree in a related field
  • 1 to 2 years' experience in an office environment

Preferred Qualifications
  • Post-secondary certificate or diploma in Human Resources Management from accredited institution is preferred.
  • An interest in pursuing or currently working towards the CHRP or any Human Resources related designation will be an asset.
  • Human Resource department experience preferred.
Knowledge, Skills and Abilities:
  • Advanced knowledge in the use of Microsoft Outlook, Word and Excel
  • Proficient in the use of HRIS and ATS, ideally JD Edwards & Kenexa BrassRing

What We Offer
AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer.
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