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Duty Manager - Mailbox - Night Shift job in Birmingham

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Job Ref:  SS18401
Employer:  Interserve
Job Type:  Permanent
Country:  United Kingdom
City:  Birmingham
11/10/2016 00:07
Hourly Rate Bands N/A Salaried/Hourly-Paid Salaried

Position Overview

We are currently recruiting for a Duty Manager - (Nights only) to be responsible for ensuring that consistently high standards of security, cleanliness, safety and customer care are delivered at all times to staff, assets and visitors on site through the total management of the respective shift team. This will include recruitment, development compliance to site procedures, staff discipline and shift cover.
This is a Night time only role - 7pm -7am on a rolling 4 day rota (4 days on 4 days off)

To ensure that at all times cleaning ,customer services and security team members are deployed effectively; operate all the required systems and conducting all required functions.
Working in conjunction with the Facilities and Technical Managers, to ensure the seamless delivery of exceptional service standards to internal/external customers.
Manage all cleaning, customer services and security team members throughout their working day. Ensure that all team members are correctly dressed at all times; that tasks are correctly allocated and performed and that incidents are effectively handled.
To continuously demand the highest standards of service delivery from all cleaning, customer services and security members by providing full briefings and guidance to them.
To maintain an effective duty of care to all team members ensuring that all required procedures/policies relevant to: Health & Safety at Work legislation: Staff Welfare & Development Training: Disciplinary & Grievance: Discriminatory & Harassment: Alcohol & Drug Misuse: Equal Opportunities are correctly explained and followed, thus serving the best interests of the employee, Initial Facilities and the client team.
Undertake efficient duty rostering of the team; allocate annual leave and overtime duties to prescribed procedures, liaising with the Facilities Manager as required. Implement the company performance management mechanism, which should include the periodic monthly/annual progress reviews and complete probation reports for subordinates to prescribed deadlines. Monitor attendance and time-keeping records and take any required remedial action where necessary. Investigate and report to senior line management on disciplinary and grievance matters whilst providing leadership and support to sustain good team morale.
Participate and contribute positively to the cleaning, customer services and security team management. Attend meetings as required and provide reports and recommendations on the activities of the security operation.
Be committed to Health & Safety and ensure that you are familiar with all Initial Facilities/client Health & Safety policies and procedures. Police and encourage observance with all site security & safety policies, in particular ensuring that the access control, key control, smoking and Health & Safety policies are observed and enforced.
Perform at the start/end of each tour of duty, in conjunction with fellow Shift Managers, verification checks of all the Control Room equipment ensuring that all systems are fully operational and where they are not, initiate corrective action. Where necessary, and in conjunction with senior line management, re-deploy security team members to act as substitute cover.

What we are looking for
Previous experience of working in a management or senior supervisory role with a workforce
Experience in working in a public facing environment open 24/7
Experience of managing contractors
Experience of evacuation and safety is essential
Strong leadership skills, motivating colleagues to deliver
Excellent written and verbal communication skills
Experience of developing colleagues
Excellent face to face and telephone communication skills
Ability to communicate to all levels within the business
Excellent presentation ad time management skills
Innovative and creative problem solving skills
Personal presentation to high standards at all times
Computer literate, proven MS Office skills
Confident, self-motivated and enthusiastic
Willing to undertake training and develop skills sets

About the company
Interserve's vision is to redefine the future for people and places. We are one of the world's foremost support services and construction companies, operating in the public and private sectors in the UK and internationally. We offer advice, design, construction, equipment, facilities management and front-line public services. Interserve is based in the UK and is listed in the FTSE 250 index. We have gross revenue of £3.6 billion and a workforce of 80,000 people worldwide.
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