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Oracle application support in manchester job in Manchester

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Job Ref:  BBBH141682
Employer:  Randstad
Job Type:  Contract
Country:  United Kingdom
City:  Manchester
Post Code:  M13
Salary:  Negotiable
11/10/2016 00:34
Oracle Application Support Analyst;
You will be required to be involved with;
Ticket handling, Troubleshooting, Functional Escalation, Hierarchical Escalation, Service request fulfilment

You will be experienced in Problem Management and Identification, Diagnosis, Resolution, and Communication with Problem Manager.
Knowledge, skills and abilities

* Demonstrated ability to learn customer support processes and techniques.
* Customer service orientation and/or prior customer service
* Strong analytical skills
* Ability to solve problems
* Experienced in working with and/or supporting ERP systems
* Strong English language skills
* Competency in ITIL processes
* Proficiency in using support software tools
* Competency in MS Office Suite
* Experience with Oracle E-Business suite and/or Oracle Fusion Human Capital Management (HCM)


* Experience with Oracle Business Intelligence (OBIEE)
* Experience with Service desk tool Remedyforce
* Experience in the supporting processes in service provider-, architecture and/or engineering industry
Please send CV asap for immediate consideration.
Contract vacancy, based in Manchester, Market rates.
Randstad Technologies Ltd is acting as an Employment Business in relation to this vacancy.
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