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Senior Customer Care Manager job in London

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Job Ref:  204765112
Employer:  cv-library.co.uk
Industry:  Construction
Job Type:  Permanent
Country:  United Kingdom
County/State:  London
City:  London
Post Code:  WC1A
Salary:  £60000 - £65000/annum £65,000+Bonus+Benefits
11/10/2016 03:22
Senior Customer Care Manager - Residential Developer - London - £65,000+Bonus+Benefits
My client is a leading new build property developer who are looking to recruit a new Senior Customer Service Manager to manage the handover and 2 year warranty period post completion for a portfolio of projects across London.
The role will involve managing the hand-over process to new occupants, ensuring that properties are handed over snag-free.
During the warranty period, you will liaise with customers, helping to diagnose defects and overseeing the management of contractors to ensure that they are resolved within agreed time and quality targets.
The role is largely customer facing in and so it is important that all applicants are able to resolve issues in a calm manner, organise and prioritise their workload as well as being able to communicate effectively at all levels.
This is a varied, long term role, with excellent opportunities to progress. It would suit an experienced Customer Service Manager or Aftercare Manager who is currently working for a residential developer, social housing or main contractor.
If you are interested in discussing in more detail, please apply today
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