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Inbound Advisers Vodafone job in Middleton

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Job Ref:  204765347
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Middleton
Post Code:  NE70
Salary:  £14806 - £15912/annum plus up to £800 pm in commission
11/10/2016 03:43
Inbound Sales Advisers
Working hours - Rota basis -Mon - Sun - 8am - 9pm 5 days per week
Full time - Permanent
Salary - under 25 - 14,806
Over 25 - £15,912
Commission - up to £800 per month

We are looking for outgoing, confident, target driven, money motivated people with excellent communication skills to work as part of our team in our friendly call centre in Middleton. As an Inbound Sales Adviser, you will be taking calls from customers in relation to their mobile phone contracts, answering queries, dealing efficiently with any issues that they may have and selling additional products and services. We are therefore looking for people with some sales experience but this doesn't have to have been gained in a call centre environment.

Skills Required
• 6 - 12 months customer service experience
• Outstanding communication skills, listening, written and verbal
• Ability to build rapport
• Excellent customer service skills

Role responsibilities
• Deliver an exceptional customer experience
• Use a broad range of selling techniques by asking appropriate questions and matching the right product to meet the customer's needs
• Maintain a broad knowledge of products, pricing, promotions and procedures following a detailed training programe
• Participate in activities designed to improve customer satisfaction and sales performance
• Promote additional products and services

What we can offer you
• Comprehensive training with ongoing coaching and training
• Excellent Working Hours
• Good work / home balance
• Regular overtime available
• Bonuses - top performers earning up to £800pm
• Great progression with in house training provided
• Extensive 2 week training course with continued training and development plan
• Free onsite parking
• 28 Days holiday
• Company sponsored healthcare team
• Childcare vouchers
• Staff discounts, benefits, incentives and vouchers
• Regular incentives such as 40"plasma, Creamfield tickets
• Team nights out, parties and charity events
• Pension scheme
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