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3rd Line Engineer job in Birmingham

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Job Ref:  204767800
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Birmingham
Post Code:  B12
Salary:  £35000 - £40000/annum Bens
11/10/2016 03:44
The Purpose of 3rd line support engineer is to provide support for their LAN / WAN customers within the UK based Network Operations team.
Your experience working within 2nd line or 3rd line support would make a massive impact with my client. You will play a central role in the success of the business going forward in achieving major organisational goals.
You can apply directly at the bottom of this page, below are further details of the position. .

Key Job Responsibilities:

My Client currently require the service of a 3rd line Support Engineer. This role includes:

Provide 3rd level technical support within the NOC supporting their LAN / WAN managed services
Provide technical support to help diagnose, troubleshoot and resolve escalated issues relating to switching, routing, security, Wireless and other various network-related issues
Resolve network outages, misconfigurations, and complex networking issues on customers' devices within contracted SLAs
Carry out complex moves, adds and changes within the agreed timelines with the customer
Pro-actively monitor customer networks
Manage vendor TAC escalations for complex issues and proactively manage through to resolution
Maintain and update the fault management systems throughout the Incident lifecycle
Create and maintain Knowledge Base articles to reduce escalations from 1st / 2nd line teams and to aid with Increasing 1st time fix ratio
Mentor, develop and deliver training for 1st / 2nd line staff to increase technical skillset within the NOC
Take part in an on-call rota for 3rd line OOHs support for the NOC
Maintain professional working relationships with customers, vendors, suppliers and work colleagues

About you:
You will have experience of working in a 2nd / 3rd line role providing technical network support
Hands on experience of LAN / WAN technologies
Previous experience of working with Telecoms providers such as BT, Colt, Virgin-Media, Vodafone etc. would be beneficial

Key Skills: 3rd line support, 2nd line Support, Cisco, LAN, WAN

Location: Midlands, Birmingham, Coventry
Salary - £35-40K
This is a Permanent position

Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time

Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy
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