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Service Desk Analyst: Gateshead job in Gateshead

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Job Ref:  204767653
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Gateshead
Post Code:  NE9
11/10/2016 03:45

A fantastic opportunity has arisen for a Service Desk Analyst to join a leading North East IT Service Provider. You will be joining a company which is experiencing sustained growth and success and you will have the opportunity to; undergo extensive external training andgain sought after qualifications to develop your career in the avenue of your choice.

To be successful within this role, you will be driven and enjoy problem-solving. Taking control of situations will be second nature to you and you will understand the need to put customers first.

As an important member of the team, you will be expected to deal with technologies such as:

- Active Directory (Server)
- Exchange
- Virtual Infrastructures
- Basic Cisco/networking skills
- VOIP(Mitel) advantageous

Diagnosing and fixing IT issues will be a daily aspect of your role as well as liaising directly with customers regarding their technical issues.

Logging work and fixes to a helpdesk system is another aspect of your role and you will work to stick service level agreements. As a highly motivated and conscientious individual, your main areas of responsibility will lie with incident management and the resolving of technical issues,


As the Service Desk Analyst, it is essential that you are ambitious, motivated and keen to develop and build a successful career within the company.

Previous experience of working in an IT Support - 1st Line role is essential and your deal experience will include; Active Directory, Exchange, VMWare, Basic Cisco & Networking & Windows Server.

As you will be working in a dynamic and innovative team is it important that you are enthusiastic and motivated with a desire to further develop your training and career.


- A basic salary of up to £21k per annum is available
- Financial bonus is awarded to additional training completed
- Excellent financial and career development opportunities available

Please contact Samantha Bosher on (Apply online only) or email your cv to (Email Removed)
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