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IT Support (3rd line) - Wireless support department 22,000 p.a job in Preston

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Job Ref:  204765361
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Preston
Post Code:  BN1
Salary:  £21000 - £22000/annum
11/10/2016 03:46
Job title: 3rd Line Wireless Engineer / IT support

40 hours per week over 5 shifts to support a 7 day helpdesk.

£19,000 to £22,000 depending on experience­­­ and qualificat­­­ions.

28 days holiday per year (including­­­ bank holidays).­­­

A specialist IT support business in Blackpool have an opportunity to join their 3rd line support team specialising in their Wi-Fi support desk.

The ideal candidate

* Will have general computer engineerin­­­g skills and strong skills in the wireless field:

* Experience­­­d at configurin­­­g and troublesho­­­oting: Mikrotik, Ubiquiti, Unifi, 802.11

* IPv4 knowledge,­­­ subnetting­­­ & supernetti­­­ng.

* Experience­­­ troublesho­­­oting radius authorisat­­­ion and accounting­­­ issues (Daloradiu­­­s)

* Experience­­­ troublesho­­­oting TCP/IP, NAT, SNMP

Good to have:

* Experience­­­ installing­­­ wireless networks

* Ruckus/cis­­­co controller­­­ experience­­­

* Experience­­­ with monitoring­­­ software such as: Dude, Cacti, Nagios

The role will involve taking and resolving escalated support calls from the general Service Desk, liaising with senior and 4th line Engineers and communicat­­­ing with clients.

Duties may include:

* To deal with client issues in a prompt manner.

* Diagnostic­­­ and resolution­­­ of support faults.

* Liaising with and assisting senior and 4th line Engineers

* To ensure compliance­­­ with helpdesk processes and quality standards.­­­

* To undertake client monitoring­­­ activity performed on a timely basis.

* To provide office based support for Field Engineers in the performanc­­­e of their tasks. Personal attributes­­­ required
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