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Help Desk Support Operative job in Yeovil

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Job Ref:  204763437
Employer:  cv-library.co.uk
Job Type:  Contract
Country:  United Kingdom
City:  Yeovil
Post Code:  BA20
Salary:  £0.00 - £17.00/hour
11/10/2016 03:48
p Desk Support Operative
6-month initial contract
£17.00 per hour

I am currently recruiting for a Help Desk Support Operative and they will be coming on board to provide first line response to telephone and on-line help requests for the applications supported by the IT department

The responsibilities of the role are as follows...

- Answering telephone requests from both internal staff and Customers regarding software and software based products supported and maintained by the organisation. These requests need to be transcribed onto on-line forms for prioritisation, allocation and action;
- Monitoring, tracking and maintaining the on-line help request forms to ensure that all requests are being dealt with in a timely manner according to their priority;
- Where possible, the jobholder may be expected to address minor bureaucratic and less complex technical questions directly. The role does NOT, however, require specific technical or product skills or experience.

If this role appeals to you please apply and someone will be in touch following your interest.

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