|Job Ref:||204764988||Employer:||cv-library.co.uk||Job Type:||Contract||Country:||United Kingdom||County/State:||Gloucestershire||City:||Gloucestershire||Address:||Post Code:||GL9||Salary:||£10 - £13.50/hour||Post Date:||11/10/2016 03:49|
1st Line Support: |
* To receive support calls via the main Service Desk telephone number and to achieve a high number of fixes at that first point of contact.
* To accurately log the details of each support call and actions taken onto the Service Desk call logging system.
* IT support ticketing and pursuing and updating tickets in the support queue to ensure they are dealt with within a timely manner, and customers are kept up to date.
* To assist bringing in new processes to the business.
* Dealing with day to day problems, Including password rests, adding and deleting new users to the account.
* Escalating tickets and problems to 2nd line support if necessary
* Good listening skills
* Good communications skills
* Ability to work under pressure
* To continually develop a greater depth of knowledge of products and services in order to support as many calls as possible at the first point of contact.
Essential Skills & Behaviours:
*Self-starter with a proactive and positive attitude
*Able to prioritise own workload in a busy environment
*Flexible attitude to the working day
*Excellent troubleshooting skills with the ability to be persistent and determined to get to the root of the issue
*Good written and verbal communication skills.
CPS Group (UK) Ltd is acting as an Employment Business in relation to this vacancy