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Product Manager, Cloud Delivered Managed Services job in Birmgham

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Job Ref:  204505830
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Birmgham
11/10/2016 04:07
At SCC we empower our people and customers to excel and put excellence into action every day. Everyone who works here has the opportunity to inspire progress and realise ambitions.
We are SCC - great things happen when we work together.

SCC is Europe's largest independent IT infrastructure and Solutions business. As Managed Services Provider of the year 2015, we are the leading strategic partner to all major technology vendors. With over 5,000 employees across Europe, we support in excess of 5 million users across more than 2500 customers in 50 countries. We have even won awards and are in the Tip 3 for UK Data Centre and Cloud Services.

Through our devotion to make IT work for our customers to improve the way they do business, there has over been a better time to join our highly effective, lean and fast-moving business. As a driver of innovation and opportunity, we are looking for talented individuals who want to accomplish ambitions we at SCC can make possible.

Overall Job Purpose:

The role of the Product Manager is required to shape and develop services within a portfolio of managed Cloud services

This is an excellent opportunity to be involved at ground level in an newly created part business, deliverin a suite of cloud services to mid-market customers. Responsibilities will centre round identifying market opportunities, customer understanding, competitive analysis, product planning, requirements gathering, benefit planning and tracking, product specification and the continuous improvement of processes.

Main Duties of Job:

•Own and deliver the full product lifecycle a mixture of cloud and native managed services; including strategy, innovation, design and end of life
•Building excellent relationships with all of our customers and internal stakeholders in order to clearly understand and represent their business needs for each product area, as well as evangelising the benefits and successes of the product suite
•Working closely with engineers and development to ensure products are built and delivered to the highest quality, with an excellent understanding of commercial pressures
•Driving product solutions with regards to goals, business case, design, service wrap and user interface
•A comprehensive understanding of existing and new propositions through both commercial and analytical reasoning, reporting on ROI over agreed timeframes
•Develop the strategy for [pricing], messaging, packaging, promotion and selling of products
•Work closely with marketing teams and sales to develop go-to-market programmes, campaigns and activities
•Train and enable sales and customer support teams on new products and go-to-market initiatives
•Create and/or work closely with marketing content team to core product content for products and go-to-market initiatives
•Serve as an evangelist for products through thought leadership and blogging, social media, and speaking
•Keep the company up-to-date with market trends and competition, and keep us several steps ahead of the competition at all times.

Skills, Knowledge & Experience:

•Leadership experience with excellent communication skills, both written and verbal
•An analytical approach, used in a wide range of responsibilities, from customer development, to product adoption, to sales processes
•Ability to lead and communicate cross-functionally with engineering and other departments
•Have extensive product management experience from a Cloud or managed services business
•Have previously had full product roadmap ownership, from inception to delivery and launch, for a number of products, including end of lifecycle management
•Ideally have worked on PaaS or SaaS product, and delivered new, innovative services
•Have experience of line management, including mentoring and development
•Be educated to degree level, or an equivalent
•Have worked extensively within the managed services industry
•Be a self-starter with a good appreciation of business and commercial values
•Have excellent communication skills and be able to transmit this across various stakeholders
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