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Technical Service Manager job in Hersham

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Job Ref:  68553214
Employer:  My Job Matcher
Country:  United Kingdom
City:  Hersham
Post Code:  EX23
11/10/2016 16:28
TECHNICAL SERVICE MANAGERC. 35,000About the role The Technical Service Manager will join a well-established, innovative and friendly industry leading company. Our client prides themselves on providing quality products and solutions to customers, coupled with the hard work and dedication of the staff, which allows them to meet and exceed customers expectations. Due to the nature of the business, a background (e.g. knowledge, experience or qualification) within mechanical / electronics engineering or similar field would be highly advantageous. Main responsibilities Manage key clients (bluechip & commercial), providing innovative solutions and maintaining positive business NA and exceed SLAs and KPIs, ensuring highest levels of client satisfaction at all NA running of the department, overseeing a team inclusive of account administrators and hands-on technical engineering staff, ensuring training and development is given as necessary to NA and maintain department policies and procedures, ensuring highest possible levels of efficiency within the NA the business in a positive way at all NA quotations and technical designs of products to clients. Candidate requirements Qualification in Mechanical / Electronics Engineering - e.g. diploma level (useful)Background/understanding of hands-on engineering (useful)Strong business acumenAble to build and maintain positive working relationships at all levelsA confident leader who has excellent communication and interpersonal skillsProficient IT skillsGood customer service skills, ensuring highest levels of customer satisfaction Please note if you have not been contacted by Plum Personnel within seven days then unfortunately on this occasion you have been unsuccessful. Due to the high level of applications we are receiving at this time, we are unfortunately unable to give individual feedback. Plum Personnel is acting as an employment agency in relation to this vacancy. Plum Personnel is an equal opportunities employer.
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