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Technical Support Engineer job in Burgess Hill

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Job Ref:  68558564
Employer:  My Job Matcher
Country:  United Kingdom
City:  Burgess Hill
Post Code:  RH15
11/10/2016 16:29
Our established and specialist client is seeking a Technical Support Engineer to join their team in Burgess Hill. Reporting directly to the General Manager, the Technical Support Engineer will play a key role in supporting the businesses customers and worldwide distributors with technical advice, guidance and training. With an overview of key responsibilities set out below, a full job specification is available on request: - Answer all software / control system based technical queries from UK Customers / Clients and a Worldwide network of distributors;Build and maintain good working relationships with software and hardware systems suppliers and gain a full understanding of the systems supplied;Maintain up to date, detailed knowledge and understanding of product portfolio, ensuring continuous awareness of product changes / improvements & developments;Provide technical assistance in training, mentoring & coaching Customers / Export distributors on all software based products;Make recommendations to improve software based products with an emphasis on increased functionality, market competitiveness and the use of latest technology; Develop technical standards, processes and working practices of the external technical support function, internal software testing and system verification;Develop & maintain support materials to assist customer / distributor product understanding;Liaise with all departments to identify, define and document operational needs and objectives, current procedures, problems, input and output requirements, and levels of systems access;Foster client relationships on an ongoing basis;Liaise with other departments and external contacts as required;Support effective cross-departmental working for business efficiency; We are looking for candidates ideally educated to degree level or equivalent, with good experience in providing technical support within a similar industry. Knowledge of VB, C# or Dot Net programming would be a distinct advantage, other languages would also be considered beneficial in supporting the Worldwide base. Along with the required technical skill-set, you will need first-class communication / interpersonal and customer service skills with the ability to quickly instil trust and confidence in others. Good time management with planning and organisational skills, and an eye for accuracy and attention to detail. Comfortable working as part of a team and on own initiative, with an excellent work ethic, commitment and dedication to deliver job responsibilities. Competitive salary and benefits package. Great organisation to work for. First Recruitment Services is acting as an Employment Agency for this Vacancy
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