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Technical Support Engineer job in Cambridge

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Job Ref:  68564065
Employer:  My Job Matcher
Country:  United Kingdom
City:  Cambridge
Post Code:  CB1
11/10/2016 16:31
Technical Support Engineer required for a world-leading provider of innovative technical safety management systems to be based in their office about 10 miles south of Cambridge. The successful candidate will be responsible for providing first line support on a range of technical issues across a range of different products to a wide and diverse customer base. In addition, you will work with other members of the global support and technical teams to provide timely solutions to customer issues and providing appropriate escalations when needed. An exciting responsibility for this team is evaluating new products as and when they come to market to fully understand and become an SME within the product range. Their innovative products are used in just about every industry around the world and as such, their client base spans the globe, so communication and great customer service skills are essential together with strong troubleshooting and diagnosis ability. This role would ideally suit an individual with a background in providing technical product support or application support within an Engineering or technical capacity. Specific industry experience is not essential as full training and professional development will be provided, however applicants who can demonstrate previous support experience concerning IT Security or Access Control/Biometric products will be put straight to the top of the pile. Any experience with querying databases including Microsoft SQL or Oracle will be considered an added advantage as would any experience with issue management and ticketing systems. This is a great opportunity to join a forward-thinking global organisation who can provide not only a competitive (and qualified) salary and benefits package, but the chance to truly progress and facilitate your career. Hurren and Hope are working directly with the decision makers on these positions avoiding the usual HR screening process, for more information please provide a Word version of your CV. Thank you for your interest.
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