Search Jobs

Hold CTRL to choose multiple sectors (up to 3)


Hold CTRL to choose multiple sectors (up to 3)

Operations Manager - Leeds job in Pudsey

  • Show me jobs like this one
  • More jobs from this recruiter
  • Email this job to a friend
  • Print this job
Job Ref:  68573662
Employer:  My Job Matcher
Country:  United Kingdom
City:  Pudsey
Post Code:  LS28
11/10/2016 16:34
Operations Manager - Leeds Position Summary: Based at our clients HQ in Leeds which has been established for over 30 years they are a market-leading provider of commercial laundry and dishwashing equipment sales, rental and maintenance solutions to a wide range of sectors including nursing homes, housing associations and hotels to name a few being partners to a few of their machines leading range names. You will manage office and field based operations on a day to day basis, building and maintaining a suitable team to achieve targeted results. You will keep abreast of change and opportunity within their industry sector and continuously develop systems and process to maximize the deployment of their resource. You will recognize and embrace the critical importance for success in this role to their reputation and standing as market leaders for high quality "service without compromise". Key Accountabilities: Profitability of Operations: Ensure that the department remains profitable in line with targets agreed. Produce reports of measured statistics and analysis of the contribution elements to the profit. System & Process: Take responsibility for the development and maintenance / review of clear documented process sheets to explain "how we do it here" for all procedures relevant to each staff position. Develop and maintain a clear written strategy that is relevant to our agreed objectives, makes clear each department`s contribution to the plan with measurable KPIs. Office Team: Take responsibility for keyholder staff, opening and closing of the HQ premises within agreed timescales. Understand and continuously develop roles and responsibility within the office team with clearly communicated KPI`s. Create a multi skilled office department where each staff member can provide necessary cover for the department to remain effective in the event of unexpected absence. Develop and maintain teamwork between Office staff and remote engineers with effective communication processes. Health & Safety : Take responsibility for day to day H&S of all workshop and off site activity ensuring relevant staff are trained, aware of their responsibilities, and capable of tasks given. Ensure all engineer vans are equipped with a suitable first aid kit and engineers know how to report accidents. Maintain a register of qualified First Aiders and ensure first aid kits are maintained at our business HQ. Ensure all accidents are recorded in the accident book and any reportable accidents are reported to the relevant authorities (HSE - RIDDOR). Conduct and record Accident Investigations ensuring that suitable training and actions are taken to learn from the incident and ensure no recurrence. Manage Resource /Systems: Stock Ensure that all requests for service, installations & deliveries are completed within the agreed timeframes in full compliance with the appropriate standards. Keep all "Servicelife" records up to date - including Visits - Installations - Products - Service contracts. Ensure Annual Maintenance visits are completed as scheduled. Staff: Monitor staff capability for roles assigned and measure effectiveness against suitable KPI`s agreed in the relevant Positional Contract. Maintain and adjust individual KPI`s relevant to individual development and the needs of the business. Facilitate inter dept meetings to ensure smooth transfer of information and co-operation. Maintain the Holiday Calendar and control authorized absence to ensure we always have sufficient staff in each department to cater for demand. Ensure that we have sufficient technical expertise in our Service Department to effectively maintain the portfolio of products supplied by the company. Training: Develop and continuously improve training modules to raise individual performance capability and address any non-conformance issues. Maintain a register of training records & competence. Stock: Ensure that sufficient stock is maintained at HQ and in each van. Monitor stock transfer system to ensure it remains effective. Monitor procurement of spare parts to ensure we get best possible buy in prices. Manage Service Dept Fleet Maintenance: Maintain records of our vehicles ensuring that break down cover is in place. Ensure vehicles are serviced regularly, MOT certificates are valid, insurance is valid, mileage is kept within the limits of any leasing agreements. Keep an up to date record of engineers driving license information to ensure they are current. Keep records of any incidents or damages (reported to MD). Identify & Complete Tenders in timely manner: Ensure that any tenders relevant to our operations are identified and applied for. Once received by the company they are completed and all required documentation is submitted on time. Maintain our ISO 9001 & 14001 Accreditation: Keep all registers and records up to date and manage the annual inspections on behalf of the company. Keyholder Responsibility: Ensure you are available to open up and lock up when required. Take responsibility before leaving to ensure that the building is secure with all lights and any heating appliances switched off before leavi
Copyright © Rengineeringjobs.com Job Board 2011  | Powered by JobMount Job Board Software