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Security Systems Engineer job in Newcastle upon Tyne

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Job Ref:  68573716
Employer:  My Job Matcher
Country:  United Kingdom
City:  Newcastle upon Tyne
Post Code:  NE2
11/10/2016 16:34
To repair and maintain existing CCTV, door access and IRS Systems equipment and systems across the full range of products. To continually exceed performance targets as set by the Regional Service Manager in the areas of productivity, quality of workmanship, first fix rate, stock control and attendance at work. To demonstrate a comprehensive and in-depth knowledge of all the company's core products both in their repair and functionality. Perform preventative maintenance checks and first line repairs to key products and systems to ensure potentially disruptive issues are pro-actively averted. To provide technical assistance and training to other members of the team and customers as directed by the Company. Identify issues that lessen customer satisfaction and actively participate in their resolution and future prevention, while adhering to the company's policies and procedures. To be able and willing to work outside geographical boundaries, to demonstrate co-operation and flexibility in meeting the demands of customers throughout the business. Assisting with installation related activities such as; site visits/commissioning/surveying etc. Undertake installation work. The ability to commission new installations prior to their hand over ensuring maximum customer satisfaction. To be a highly motivated and enthusiastic team member positively promoting the Company as a world class service provider. Be part of a standby rota to support all company products Assist with the installations of CCTV, Door entry systems and Communal TV Systems KNOWLEDGE/EXPERIENCE/SKILLS NEEDED Undertake CRB check or similar as directed by the company policy. A good understanding of basic Electrical and Electronic systems/principles. An electrical/electronic qualification equivalent to or above an NVQ level 2 or similar. Full driving licence. Be able to demonstrate problem solving and analytical skills. Be able to demonstrate Customer focus - the customer comes first. Be able to demonstrate effective team working including mentoring/coaching and training others Effective communication skills Effective time management & planning skills. A flexible approach to work. The ability to work at heights or in confined dusty spaces. Good IT skills Good health record. Undertake Training as required. Smart & tidy appearance. Able to cover an out of hours standby rota & work regular weekends in line with the Company policy. Experience of repairing field service products down to board level including Intruder Alarms, CCTV, Door Entry, Access Control, Nurse Call, etc. Sound knowledge of Health & Safety issues relating to the service function Experience of working with the elderly or vulnerable. Experience of working with KPIs, performance measures, SLAs or similar.
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