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Trainee Helpdesk Engineer job in Bristol

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Job Ref:  68573738
Employer:  My Job Matcher
Country:  United Kingdom
City:  Bristol
Post Code:  BS5
11/10/2016 16:34
My client based in Avonmouth works in a specialised sector of the technology industry, dealing predominantly with mobile devices such as ruggedised scanners, mobile phones and tablets, but not exclusively. They work across the whole spectrum of industry sectors; warehousing, transport and distribution, the service and maintenance sector as well as healthcare, local government, manufacturing and hospitality. They sell new and refurbished equipment, we offer repair facilities and an outsourced or managed service to their customers, all within the remit of the Managed Services Team. My client has a new opportunity for two enthusiastic individuals who will work with our team of helpdesk engineers, and have the opportunity to learn how to deliver enterprise level technical support and services to a variety of business environments. Their highly skilled team is responsible for managing and maintaining mobile IT infrastructures and supporting business critical applications. The role will involve providing 1st line support to their customers, resolving Mobile Device issues, logging calls and keeping customers informed. You will be responsible for managing and accurately recording helpdesk incidents through to their successful conclusion. You will also be instrumental in the team's overall success. Their training programme is designed to provide you with real-world skills using the most up to date Mobile Managed Services technologies, which will help to transform you into a highly-skilled Helpdesk Engineer with accreditation that is recognised by the world. In this job you will learn to; Manage & document all incoming calls and support tickets in the incident management systemSupport mobile systems for both the company and NA technical support to field operatives and mobile device NA an ambassador for the OpalTec team in all interactions with business managers and NA the Helpdesk system, ensuring all calls are handled within agreed Service Level NA the telephone support calls - as well as incoming Helpdesk NA out Operating System re-loads, Stage Devices for deployment Provide quality and assurance for our customers Required skills: Excellent spoken and written English, bi-lingual candidates are of special interest This is a 12 week temp to perm position. Demonstrable interest in mobile phone technology and tech generally.
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