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Technical Support Supervisor - Fire Alarms job in Gravesend

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Job Ref:  68578243
Employer:  My Job Matcher
Country:  United Kingdom
City:  Gravesend
Post Code:  DA12
11/10/2016 16:36
There is now a vacancy for a Fire Alarm Technical Support Supervisor to join a leading company in north Kent. Salary package for the Fire Alarm Technical Support Supervisor is negotiable + car + 24 days holiday. This is an office-based role, with occasional travel to provide field support. The position is both hands-on and supervisory. Overview of the Role: Being part of and supervising the in-house technical support team daily Taking the lead when any significant issues occur, to ensure that the customer is satisfiedManage and document final validation checks on product updates or new product development before release to productionOverseeing the issue of warranty replacements Duties and Accountabilities: Ensuring excellent technical support (telephone and email) is provided for customers, this may involve escalating the issue to Field Support Engineers and R&DEnsuring that all members of the technical support team are kept up to date with any product issuesDeveloping and maintaining a call logProviding reports to the Product ManagerPreparation of validation test procedures from the product requirement specificationsEnsuring availability of appropriate products and test equipment for product validation and allocating staff, whilst maintaining technical support levelsLiaison with R&D on any failuresStaff liaison and appraisals Person Requirements: Field experience on a complete range of fire systems, from small conventional fire panels through to large complex networked addressable systemsSupervisory or management experienceExcellent communication and customer service skills and be able to converse with customers from the UK and worldwideUnderstanding of EN54-2, EN54-4, EN12094-1 and BS5839-1 would be advantageousHigh level of customer focusAnalytical approach and ability to recognise product failures
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